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Fitbit app freezes on iPhone

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‎10-27-2020 06:55 - last edited on ‎10-28-2020 12:30 by

‎10-27-2020 06:55 - last edited on ‎10-28-2020 12:30 by

My Fitbit app on I-Phone 7 frequently freezes up, won't allow entry of data and has to be deleted and re-installed 

 

 

Moderator edit: subject for clarity 

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‎10-28-2020 12:30

‎10-28-2020 12:30

Hi @Slownotdumb, it's nice to see you again in our Community Forums. 

 

I am sorry to hear the Fitbit app on your iPhone frequently freezes up. Thank you for sharing that uninstalling/reinstalling the app helps to resolve this, I appreciate your feedback and I am glad to assist you. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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