Fitbit app freezes when clicking on sleep

[nellydragonfly]

When I go into the FitBit app and click on to see my sleep data, it freezes and I have to close the app out and go back in and try again.  It sometimes takes a few times before it will let me see the data.  My app is up to date.  Is anyone else experiencing this.  I have an Iphone XS with the most current IOS

Moderator edit: subject for clarity 

[Rich_Laue]

Hi @nellydragonfly I've moved your post out of hardware and to the iOS support. Hopefully this helps in getting an answer. 

[nellydragonfly]

Thank you! 🙂

Sent from Nellyz iPhone

[Meowmix2021]

Happens to me too

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Meowmix2021. It’s good to see you in the community, @nellydragonfly @Rich_Laue.

@Rich_Laue Thank you for your support.

@nellydragonfly @Meowmix2021 Thanks for the details shared in your post. I appreciate your efforts and recommend uninstalling and reinstalling the Fitbit app. 

Hope this helps! 

[nellydragonfly]

That worked. Thank you very much.

Sent from Nellyz iPhone

[LiliyaFitbit]

Thank you for your reply, @nellydragonfly.

I am glad to hear the issue is resolved. Thank you for the update, I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!