Fitbit app freezing

[Just-express]

Hi there

My Fitbit app has stopped working. It will sync to my Sense 2, but when I try and choose, for example, my exercise tab to look at my data it won’t open, nor will others ie heart rate etc. It’s also not showing this week’s exercise days in the home page and I’ve exercised twice this week. 
I’ve turned Bluetooth off and back on, restarted both my Sense 2 and phone, deleted and reinstalled the app, and deleted and repaired my Sense 2 to my phone. 
Help please! 

[LizzyFitbit]

Hi there, @Just-express.

Thanks for sharing this information and letting me know what steps were already tried. I'm sorry for this experience. Because this is affecting the Fitbit app, may I know if after a few tries the tiles open correctly? Do you see an error message when trying to open a tile? If possible, take a screenshot of what is displayed on the Fitbit app and attach it to your reply. These details will help me to investigate in my end.

[Just-express]

Kind regards
Jo

[LizzyFitbit]

Hi @Just-express. It's good to see you again.

Because your message posted above seems incomplete, may I know if the issue persists? Please reply back with more details so we can continue working on this together. In case you'd like to add something else to your existing post, just click the three dots at the top right of your post to edit it.