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Fitbit app heart rate graph inaccurate

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‎09-15-2019 12:00 - last edited on ‎09-16-2019 07:14 by Moderator Alum

‎09-15-2019 12:00 - last edited on ‎09-16-2019 07:14 by Moderator Alum

My Charge 3 recognizes my heart rate exceeding 130+ beats per minute. However, when looking at the stats using the app, the highest of heart rate measurements are not recorded.

 

The graph shows the capability for higher measurements to be recorded, yet it is not happening. Can anyone shed some light please?

 

 

Moderator edit: subject for clarity

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‎09-16-2019 07:17 - last edited on ‎11-07-2025 08:53 by Fitbit Moderator

‎09-16-2019 07:17 - last edited on ‎11-07-2025 08:53 by Fitbit Moderator

A warm welcome to the Community, @paigeac.

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS App board, since I think that here you will be able to see more Fitbit app topics.

Now about the issue you are experiencing with your heart rate graph, can you please provide me with a screenshot of this? In the meantime, I recommend checking if your Fitbit app is updated by following the instructions provided in the help article: How do I update the app to the latest version?.

I hope to hear from you soon. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-17-2019 13:06

In response to AlejandraFitbit

‎09-17-2019 13:06

Hi there,

Please find a screenshot attached to this comment. Please notice that the
graph does not exceed 132bpm.

My Fitbit is running at the current update.

Thanks for your help.
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‎02-07-2020 10:00

In response to paigeac

‎02-07-2020 10:00

Did you get a fix for the inaccurate reading for heart rate graph?

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