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Steps and sleep score are no longer shown

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‎02-06-2020 18:30 - last edited on ‎02-07-2020 09:39 by Fitbit Moderator

‎02-06-2020 18:30 - last edited on ‎02-07-2020 09:39 by Fitbit Moderator

I recently got a Fitbit versa and now my steps and sleep score are no longer shown in my app. 

any suggestions?

 

thanks!

 

Moderator edit: updated subject for clarity

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‎02-07-2020 09:43

‎02-07-2020 09:43

Hi @EricaH13. Welcome! It's great to see a new face around.

 

Thanks for sharing that some of your details aren't appearing in the Fitbit app. This shouldn't be happening, for that reason I went ahead to share your post to our Support team and I was told that you already have a case created with them. Since they have access to all your details, I'd recommend to keep working with them so you can receive further assistance.

 

I'll be around if you have any other question.

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