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Fitbit app is not showing my heart rate

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‎08-02-2020 08:29 - last edited on ‎08-27-2020 14:43 by Fitbit Moderator

‎08-02-2020 08:29 - last edited on ‎08-27-2020 14:43 by Fitbit Moderator

My current HR is shown on the watch. On the dashboard in the app (IPhone 11) there is no place to even see the HR, not even —-bpm.   I reset the watch to factory setting, deleted and reinstalled the app. No change. This seems to be a problem in the app, as the watch does show it.  

 

 

 

Moderator Edit: Clarified subject

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‎08-27-2020 14:42 - edited ‎02-18-2024 04:34

‎08-27-2020 14:42 - edited ‎02-18-2024 04:34

Hi there @debjoy10, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you to bring back the heart rate tile on your Fitbit app. 

If you haven't done so yet, please try doing the following:

  1. Tap the Discover tab > Health and Fitness Stats.
  2. Tap the Heart Rate stat and tap Add to Today.

I've moved your post to the iOS App board as there are more chances to get related replies here. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-27-2020 14:42 - edited ‎02-18-2024 04:34

‎08-27-2020 14:42 - edited ‎02-18-2024 04:34

Hi there @debjoy10, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you to bring back the heart rate tile on your Fitbit app. 

If you haven't done so yet, please try doing the following:

  1. Tap the Discover tab > Health and Fitness Stats.
  2. Tap the Heart Rate stat and tap Add to Today.

I've moved your post to the iOS App board as there are more chances to get related replies here. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer