01-31-2020
10:28
- last edited on
01-31-2020
15:17
by
MarreFitbit
01-31-2020
10:28
- last edited on
01-31-2020
15:17
by
MarreFitbit
Hi. When I log my weight in the app, it is incorrectly updating my dashboard. So 10st 10lbs will show on the dashboard as 10st 9.9lbs. I can not work out how to get it to show correctly. I have tried reinstalling the App. Can anyone help?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
01-31-2020 14:48
01-31-2020 14:48
@Sammijread I believe this is a bug or a glitch or trouble with rounding (not sure which) that rounds it down on the dashboard by a decimal. I have not found or heard of a fix.
01-31-2020 14:48
01-31-2020 14:48
@Sammijread I believe this is a bug or a glitch or trouble with rounding (not sure which) that rounds it down on the dashboard by a decimal. I have not found or heard of a fix.
01-31-2020 15:19 - edited 01-31-2020 15:19
01-31-2020 15:19 - edited 01-31-2020 15:19
Hi there @Sammijread, welcome to the Community Forums. Thanks for the details provided and for taking the time to reinstall your Fitbit app.
As @Heather-S mentioned, we’re aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Please let us know if you have any other questions.
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02-04-2020 01:53
02-04-2020 01:53
I’m having a problem where I logged my weight. I’ve lost almost 8lbs, but Fitbit is stating I lost 4.4. It’s not only rounding incorrectly as previously posted, the math is completely incorrect.
02-07-2020 02:00
02-07-2020 02:00
Thank you. I’m not sure if this is happening in an effort to fix things, but today when I woke up, my Fitbit is on 9%, but I charged it fully yesterday & it won’t shutdown, switch screens or sync to my phone.
02-07-2020 05:24 - edited 02-07-2020 05:24
02-07-2020 05:24 - edited 02-07-2020 05:24
Never mind, my Fitbit died & I’ll have to get a new one I guess. Thanks
03-27-2023 05:52
03-27-2023 05:52
I’m having the same issue it’s showing I’ve lost 6 lbs less than I have from the date it’s calculating from
07-05-2023 18:19
07-05-2023 18:19
I’ve noticed same thing weight on main screen show correct number, but when you click into that where it shows all days it shows weight .1 less than on,Ian screen. Strange they haven’t fixed this bug issue yet.