help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app just opens after multiple tries

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2019 05:23 - last edited on ‎09-08-2019 12:59 by Fitbit Moderator

‎09-07-2019 05:23 - last edited on ‎09-08-2019 12:59 by Fitbit Moderator

My app is not opening unless I try 4-5 times. I’ve done all the work arounds and I’m getting v frustrated! Any ideas?

 

---------------------------------

iOS app 3.5

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎09-08-2019 12:57

‎09-08-2019 12:57

Hi @Fitforfu. It's great to have you on board.

 

I'm sorry for the issues experienced with the Fitbit app, and thanks for the steps that you've tried prior posting. Let's work on this together! Just to confirm, does this started after updating to the 3.5 version? Although you mentioned to have tried some workarounds, please give a try to the following:

 

  1. If the Fitbit app is open, log out from your account.
  2. Verify that your iPhone is running the latest OS version. To check, tap Settings > General > Software Update.
  3. Force quit the Fitbit app.
  4. Reboot your phone to refresh it.
  5. Open the Fitbit app and log back in to your account.

 

If the issue persists, please provide me with your phone's model and iOS version. This way I can further investigate.

 

Let me know the outcome.

Best Answer
0 Votes