help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app keeps asking about location access

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2020 21:21 - last edited on ‎07-27-2020 13:12 by Fitbit Moderator

‎07-26-2020 21:21 - last edited on ‎07-27-2020 13:12 by Fitbit Moderator

It started suddenly. Fitbit keep spamming "Location Access & Bluetooth Sharing" in my tablet everytime when i start Fitbit. I DID answer "No Thanks", but it wont remember my answer, spamming continue.

I tried to look all settings, but i cant find how to turn that completely off.

Fitbit only catch my sleep data so it wont drain my moba battery. It wont need my location or atleast the location is always my bed.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎07-27-2020 13:22

‎07-27-2020 13:22

Hi @Hobi. It's good to see you here in the forums.

 

Thanks for bringing this to my attention. I see where you're coming from and I'm sorry that the Fitbit app continues showing this prompt despite your answer. Just to confirm, please double check if the Background App Refresh option for the Fitbit app is turned off. Also, may I know the model of your phone and OS/software version?

 

In the meantime, let me recommend to try the following steps:

 

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated to the latest version.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

 

I'll be around, keep me posted.

Best Answer

‎07-30-2020 21:12

In response to LizzyFitbit

‎07-30-2020 21:12

You managed to fix it in that latest update! Thank You. 

Best Answer

‎07-31-2020 14:59

In response to Hobi

‎07-31-2020 14:59

Hi @Hobi. I hope you're doing well.

 

You're welcome and thanks to you for keeping me informed. I'm glad that the location access messages stopping being prompted after updating the Fitbit app. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board. In there you can make new friends and share your success stories with other members. If there's anything else I can do for you, please let me know.

 

See you around! 😊

Best Answer