Fitbit app keeps crashing

[Fittish]

Can’t sync properly and app keeps crashing.

Have latest version of app from apple App Store and use Fitbit Alta please can you advise if a fix is in progress?

iOS 12.4.5

Moderator edit: updated subject for clarity and merged reply

[LizzyFitbit · Accepted solution]

Hi @Fittish. Welcome! I'm glad to see you on board.

Thanks for letting me know about the Fitbit app, as well for making sure it's updated. This sounds odd and to look into this may I know if it crashes just when trying to sync? Or does it happen after opening the app? Also, please let me know your iPhone's model.

In the meantime and to work on this situation, I'd recommend to give a try to the following steps:

1. Force quit the Fitbit app.
2. Reboot your phone.
3. Open the Fitbit app and try to sync.

I'll be around, keep me posted.

[Fittish]

Spoiler

Update 

Thanks for the feedback rebooting didn’t help unfortunately. 

If I have internet connection on the app crashes just after opening but if both internet and Bluetooth are off the app launches and crashes on syncing when the internet connection is switched back on

hence although I have updated on my app the web version of the app is not logging the data

my iPod is model type A1574

thanks

[Fittish]

Just tried Fitbit 15.1 download but not fixed 😞

[Fittish]

Is there any update please? App is still crashing 

[LizzyFitbit]

Hi @Fittish. It's great to see you here again and I'm sorry for the delay.

I appreciate you for trying the steps from my post and for keeping me informed. I confirmed that your iPod Touch 6th Gen appears in our compatible devices list, meaning that the Fitbit app should be working well. Since the app keeps crashing after downloading the latest update, as last resort I'd recommend to uninstall and reinstall the Fitbit app from the App Store.

Please keep me updated.

[Kidderke]

The app is only crashing for us when I attempt to view the sleep time for the Ace 2. All other features seem to work fine for the Ace 2 and Charge 3. Any suggestions what is causing this? We’ve rebooted the phone & have all updates. 

[SunsetRunner]

I have an android motoz3, and since the update in may,  I cannot even open the app. It continually crashes. I've forced a quit, reinstalled the app, rebooted my phone.. Oh, and filed numerous reports with phone data attached.  What am I missing? 

[Kyleacarpenter]

iPhone 11, iOS up to date, Fitbit app up to date.

i can not open the app, it crashes immediately! I have rest my iPhone, did a hard reboot, shut it off for 10 minutes, nothing works

[SunsetRunner]

My phone is android.. Motoz3. Are they fixing that?? 

[Drgnej]

Updated the fitbit app and now it crashes on opening on my ipad air.  Tried all suggestions to no avail. Please help.

can I reload the older version of the app?

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences.

I appreciate each of you for reporting this issue, providing detailed information and for the troubleshooting steps tried. Thank you for sharing that most of you have the latest versions of the Fitbit app and OS.

Please let me know your OS versions for us to investigate further. If you haven't tried so, please uninstall and reinstall the app, restart your phone and check if the issue gets resolved. Have you tried to open the Fitbit app from the App store or Play store?

Looking forward to your replies.

[Drgnej]

IOS 12.4.7 on ipad air

[LiliyaFitbit]

Hi @Drgnej, thank you for your reply.

I appreciate the additional details. This issue has been reported to our team and we're investigating this at the moment. I recommend to keep the app up-to-date and your iPad up-to-date: Update your iPhone, iPad, or iPod touch as the updates come with new features and bug fixes. Thank you for your patience. 

Let me know if you have any questions.

[Heathermc88]

My iOS is 13.5.1 and crashing when exercising and not syncing properly 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Heathermc88.

Thank you for joining the thread and sharing that the app crashes when exercising and not syncing properly. I appreciate the information that you're on iOS 13.5.1. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

I recommend doing the following to sync your device:

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device. 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[Saniya]

My Fitbit app is crashing when I switch it to kids mode. I have deleted the app rebooted the phone.... no joy. Please help

thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Saniya.

Thank you for joining the thread and sharing that the Fitbit app is crashing when you switch to kids mode. I appreciate your troubleshooting efforts. I would like to advise that this issue has been reported to our team and they are already investigating it and looking for a resolution. Your patience and understanding while this is resolved is appreciated.

I'll be around if you have any questions.