Account button missing on iOS app

[KateFitbit]

Update: 12/13/2017: Hi Everyone, this issue was resolved in iOS app version 2.44, please update your app and you should see the account button. If you still have this issue, please let me know. Thanks for your reports and patience. 

Hi Everyone - Our team is aware that the iOS account icon in the top upper left hand on the app is not visible to some, we hope to have a fix shortly. 

In the meantime you can try the workaround mentioned in @LZee's post, tap above the share icon and you should be able to access your account. 

Thanks for your reports and patience. 

[slamer]

As recently as two days ago, my wife and I each used the account icon on the dashboard to change one of our goals. As of today the "account Icon" is not appearing on my iPhone app nor is it appearing on my wife iPhone app.

Where did it go?

[WendyB]

Moving to the iOS forum where you will get  a better answer

[Stumped11]

We are having the same issue! Alta won’t sync to the iPhone and instructions say to click on account icon. But there is no account icon. 

Instructions also say to hit button on charging cord three times but there is no button. 

So confused. 

[LZee]

I'm having the same problem with my Alta HR

[LZee]

I just discovered that its a bug issue on the app that FitBit is working on.  In, the meantime, click above the "share" icon in the dashboard where the account icon would/should be.  Apparently, the icon is temporarily invisible.

[Theeembp]

Thank you. That worked. It was there, I could not see it. 

[mrskhsampogna]

thanks that worked for me! 

[slamer]

Yes! that worked for me on the charge 2 - it is there, just not visible!

[Mlotito1]

Any updates yet?? I can’t get my blaze connected to my app

[Pablo-86]

It is not missing, it is on the top right corner...

[Pablo-86]

Top right corner!

[Mlotito1]

Thank you I had to reconnect my Fitbit and when I disconnected it disappeared I swiped down on my iPhone and got it

[lola917]

that did not work. my step count is missing also. the + didn’t have it as an option either. 

[Maxiebaby]

I’m having the same issues 

[rubymemphis]

Worked. Thank so much - was getting super frustrated! 

[Pablo-86]

On my iPhone 8, the account icon is on the right upper corner...

Paul

Sent from my iPad

[Maxiebaby]

Found it thank you!

[Pablo-86]

No problem, it is too faint to easily see but it is there.

Sent from my iPad

[Maxiebaby]

I can’t see it but it’s there!! Thanks again for you input:)

Sent from my iPhone