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Fitbit app no longer tracks steps?

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‎08-09-2016 17:03

‎08-09-2016 17:03

The latest update now shows the new dashboard but it longer has a steps counter as part of it? Why is this the case?
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5 REPLIES 5

‎08-10-2016 15:21

‎08-10-2016 15:21

Hi @Carlfitbi1

 

Have moved this thread from the One to the iOS App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎08-11-2016 07:09

‎08-11-2016 07:09

@Carlfitbi1 Welcome to the Fitbit Community! It is possible that the step tile was hidden for some reason. Don't worry, follow these steps to get the step tile back to be shown on your dashboard. That should help!

 

Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎08-11-2016 07:27

In response to SantiR

‎08-11-2016 07:27

Hope @SantiR 's suggestion works Cat Happy

 

Wishing a wonderful day

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‎08-16-2016 11:02

In response to SunsetRunner

‎08-16-2016 11:02

I followed those steps but there was nothing at the bottom of the page. I ended up adding mobiletrack and this showed the steps and km again.

Sent from my iPhone
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‎09-19-2016 05:43

In response to Carlfitbi1

‎09-19-2016 05:43

@Carlfitbi1 Thanks for getting back! So glad to hear that you figured this issue out by using the MobileTrack feature in order to get your stats correctly.

 

I'd like to invite you to visit our "Discussions" board, where you can share your experience, meet people and create new optics.

 

If more questions arise, let me know my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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