Fitbit app not recording correct distance

[Kirklands]

My Fitbit app isn’t recording the correct distance walked. For example yesterday I walked 5.25 miles but it only recorded 3.15 miles. Any ideas how to fix this?

[EstuardoFitbit]

Hello there @Kirklands, welcome to the Fitbit Community. 

Thank you a lot for taking the time to share with us this inconvenience you are experiencing! 

Let's start trying some easy steps and see if we can get this resolved. First, can you try restarting your Charge 6? Please follow the steps described here to do so.

Also try making sure that your app is up to date!  

[Kirklands]

The app is up to date & I have restarted my Fitbit but it’s still not recording it accurately. For example this morning it has only recorded 0.71 miles but the Fitbit app was showing 0.85 miles. 

[EstuardoFitbit]

Hey @Kirklands, thanks for the heads up! 

Just wanted to drop you a line about the issue you told us about.

Thanks for letting us know! Our team's already looking into it and trying to get it sorted out ASAP.

Sorry for any hassle this is causing! I really appreciate you being patient with us while we work on getting things running smoothly again for you. We're looking forward to getting you back in action soon!

[Kirklands]

Any update on my Fitbit app issue as it’s still not recording the correct distance which is rather annoying. I went a 5 mile walk on Saturday & it only recorded over 2 miles on the app but it showed the correct distance on the app before I ended the activity.

[EstuardoFitbit]

Hey there @Kirklands, welcome back. 

Unfortunately, there isn't any new update related to this issue so far. I'll let you know if we get a solution.