07-15-2018
22:04
- last edited on
07-16-2018
11:15
by
MarcoGFitbit
07-15-2018
22:04
- last edited on
07-16-2018
11:15
by
MarcoGFitbit
My Fitbit app quit tracking my steps per hour and all exercise activity. The app is of no help lately.
Moderator Edit: Clarified Subject.
07-15-2018 23:43
07-15-2018 23:43
Are you having problems syncing.
Check this Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
07-16-2018 11:19
07-16-2018 11:19
Hello @Treekraljev, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @ACG, thanks for all your help.
@Treekraljev, thanks for bringing this situation to my attention. Tell me, when you mention the app stopped tracking your steps, are you referring to MobileTrack or do you use a Fitbit device to track your steps? Would it be possible for you to send me a screenshot of the hourly-activity tile so I can check this issue further? That will be very helpful.
Thanks for your patience and understanding, I'll be waiting for your reply.
07-16-2018 12:55
07-16-2018 12:55
Here is a snapshot from 7/14. The only reason it shows activity is I uploaded it from My Fitness Pal. The app stopped tracking my steps per hour and activity on 7/12
07-17-2018 09:16
07-17-2018 09:16
Hello @Treekraljev, I hope you're doing well, thanks for taking the time to reply with the information requested, I appreciate you have included screenshots.
It seems the problem is not related with the Fitbit app but with your Fitbit Blaze (as judging by your screenshots you have one linked to your account). Tell me, are you able to see information on your Blaze throughout the day? Are you able to see the hourly activity on your Blaze during the day? If not, please restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor your Blaze for the next 24 to 48 hours making sure to sync it at least once a day.
I hope this can be helpful, give it a try and keep me posted, I'll be happy to continue assisting you.