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Fitbit app not showing hourly activity correctly.

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My Fitbit app quit tracking my steps per hour and all exercise activity. The app is of no help lately. 

 

Moderator Edit: Clarified Subject.

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Are you having problems syncing. 

Check this Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

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ALAN | VAN,B.C. Canada Community Council Member

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Hello @Treekraljev, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @ACG, thanks for all your help. Smiley Happy

 

@Treekraljev, thanks for bringing this situation to my attention. Tell me, when you mention the app stopped tracking your steps, are you referring to MobileTrack or do you use a Fitbit device to track your steps? Would it be possible for you to send me a screenshot of the hourly-activity tile so I can check this issue further? That will be very helpful.

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

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9E384D97-5267-47EE-99EF-1AB1D5C37E3C.png

 

8C6E4F55-C595-4F7F-AA3F-52F720DC009E.png

Here is a snapshot from 7/14. The only reason it shows activity is I uploaded it from My Fitness Pal. The app stopped tracking my steps per hour and activity on 7/12 

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Hello @Treekraljev, I hope you're doing well, thanks for taking the time to reply with the information requested, I appreciate you have included screenshots. Smiley Happy

 

It seems the problem is not related with the Fitbit app but with your Fitbit Blaze (as judging by your screenshots you have one linked to your account). Tell me, are you able to see information on your Blaze throughout the day? Are you able to see the hourly activity on your Blaze during the day? If not, please restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor your Blaze for the next 24 to 48 hours making sure to sync it at least once a day. 

 

I hope this can be helpful, give it a try and keep me posted, I'll be happy to continue assisting you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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