Fitbit app not syncing again

[tina8818]

Same error as before.  The app updated itself, and now not syncing on my iPhone 6 Plus,  so again, is there a known glitch? As before I have followed the steps on Help and still not syncing.

In August, I wrote : 

'I noticed an update was available so duly accepted the update.  This morning it will not sync with the app at all.  I have followed every instruction to re-set twice (very frustrating turning everything on, off, re-setting fittbit etc etc), but still not syncing.

My question to the fitbit moderator is : is there a known bug caused by the new update?

Surely its not a coincidence that the first time in nearly 3 years, my fitbit is not syncing?

[SunsetRunner]

Hello and welcome @tina8818 

Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315

If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃 Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Hello again @tina8818 

I wanted to check in with you to see if your still having issues or has my suggestions helped you, If my suggestions did help can you please tap the “Choose as best answer” box under my post with the suggestions I provided. It helps others who are looking for answers to questions similar to your own. I’d really appreciate it! 😃

[tina8818]

I went through all these procedures and finally gave up last night. This afternoon, the app suddenly started working so clearly a glitch AGAIN with an update.

Why can’t you announce known glitches on this website? Its annoying but better to know without fluffing around.

[SunsetRunner]

Hello again @tina8818 

Im not aware of any “glitch” in the update as you described. I said in my earlier post that syncing was a known issue because there was a “slight increase” notice of individuals with syncing issues. I personally didn’t have the issue. Many factors can make this happen. I don’t work for Fitbit so I have no control on what’s announced or not. I’m a volunteer. But either way I am really happy to see your up and running again. Happy Stepping to you! 😃

[tina8818]

Thank you !

[tina8818]

I spoke too soon!

So this morning I went to open the app and some sort of update was started, app opened and I got 'hang on while we clean up for you" (or words to that affect) and now, its updating everything except my sleep pattern and yet for the last two days it was fine !!! 

Does anyone know what's going on ????

[SunsetRunner]

Hello again @tina8818 

I understand you’re having issues now that you have had a recent update. I understand it’s frustrating because we just got you back up and running a few days ago. Let’s try just force shutting your Fitbit App again as we did several days ago and see if that doesn’t resolve your current issue with the sleep patterns not showing properly. 
Here’s how:

log out of the Fitbit App

force shut the Fitbit App by swiping the app upward

now turn your iOS device completely and wait 1-2 mins then turn your iOS device back on

log back into your Fitbit App as you normally would with your email address and password 

now sync your Fitbit Tracker

😃 Hopefully that resolves the issue. Please keep me posted 

[tina8818]

Hello MegaBite

Thanks for the info. Just did all that you suggested.

Guess what, didn’t work.

The green sync line goes a quarter of the way across, stops, then goes completely red across and no syncing. Just like before.

I think there’s another glitch. I am seriously considering ditching this fitbit and buying another brand : ((((

[SunsetRunner]

Hello again @tina8818 

No 😃 let’s not give up. Let’s attack it together before we wave the white flag. I know my Fitbit Friends would miss me if I just disappeared as I’m sure your will as well. Since the most recent incident happened after an update and the force shut didn’t resolve the issue let’s try to at least reinstall the Fitbit App and see if this resolves it. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

😃 It’s worth a shot. Keep me posted 

[tina8818]

Nope that didn’t work, thanks anyway

The fitbit app was updated 3 days ago - my case rests. Every time the app updates, there’s a glitch.

Fitbit should be sorting this out. Who can I contact before I chuck the watch out of the window?

[SunsetRunner]

Hello again @tina8818 

Im so truly sorry I was not able to help you. Here are ways to contact Fitbit Customer Service: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I hope they are able to help you. 

[tina8818]

No problem, thanks for your suggestions

[tina8818]

Update : as before, the watch is now syncing 3 days after another update so as I guessed, a software glitch again.  And I'm not on iOS 13 so its not just that version on iPhones that have problems

[SunsetRunner]

Hello again @tina8818 

Im happing to see that you are syncing again. Happy Stepping 😃😉