help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not working on iPhone 5S

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2021 03:16 - last edited on ‎10-04-2021 08:50 by Fitbit Moderator

‎10-04-2021 03:16 - last edited on ‎10-04-2021 08:50 by Fitbit Moderator

About 4 days ago my Iphone stopped to open the FitBit  App. I get the information: "Can not get in touch with the topic". I am sure the reason is that I have an Iphone 5S - and after the latest update Apple only allow me to use up to iOS 12.5.4. They want me to buy a new Iphone. But the problem is also that Fitbit accepts this and connect their APP to Apples updates. Are you aware that you leave a lot of users out in this way - and is it FitBits customer policy? Or what can I and all the others in the same situation do? I do not hope your solution to the problem is the same as Apples.I have been using the FirBit App for 5 years.

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-04-2021 09:10

‎10-04-2021 09:10

Welcome to the Community Forums @KirenPollard. 

 

Thank you very much for the detailed information shared on your post. I'm very sorry for the experience. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Let me explain that now it's required to have an iPhone or iPad running iOS 13 or higher to install the Fitbit app. I'd recommend checking this link which describes the compatibility requirements with the Fitbit app. I appreciate your feedback and our team will keep working to make Fitbit more useful for you.

 

See you around.

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

View best answer in original post

Best Answer
1 REPLY 1

‎10-04-2021 09:10

‎10-04-2021 09:10

Welcome to the Community Forums @KirenPollard. 

 

Thank you very much for the detailed information shared on your post. I'm very sorry for the experience. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Let me explain that now it's required to have an iPhone or iPad running iOS 13 or higher to install the Fitbit app. I'd recommend checking this link which describes the compatibility requirements with the Fitbit app. I appreciate your feedback and our team will keep working to make Fitbit more useful for you.

 

See you around.

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer