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Fitbit app on Ipod touch is dark

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‎06-10-2017 10:08

‎06-10-2017 10:08

When I go to open my Fitbit app on my iPod touch, the screen goes black, is there any way to reinstall this app? Thank you

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‎06-13-2017 18:51

In response to 33connie

‎06-13-2017 18:51

Mine was black but came back when I updated my operating system on my iPod touch.

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5 REPLIES 5

‎06-13-2017 18:11

‎06-13-2017 18:11

My screen is black when I open my Fitbit app.  How to fix

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‎06-13-2017 18:51

In response to 33connie

‎06-13-2017 18:51

Mine was black but came back when I updated my operating system on my iPod touch.

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‎06-18-2017 17:07 - edited ‎06-20-2017 08:54

In response to Frankblough

‎06-18-2017 17:07 - edited ‎06-20-2017 08:54

What software version are you using?   I am using version 9.3.5 on the iPod touch and I am unable to sign in/update on this device. my iOS software is up to date (according to software update on the iPod.)

 

 

edited:  We did a back up and restored the iPod touch and all is working again.

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‎06-20-2017 19:07 - edited ‎06-20-2017 19:08

In response to ekgomol

‎06-20-2017 19:07 - edited ‎06-20-2017 19:08

My iPod touch is version 10.3.2, is your iPod touch the new generation? I had an older iPod touch that wouldn't update to a lot of the new software because it was updated as far as it could go. oops just saw that you were able to update it, that's good 🙂

 

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‎06-21-2017 06:30

In response to Frankblough

‎06-21-2017 06:30

Yeah..  Ours was bought in 11/2014.  She's due for an upgrade.

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