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Fitbit app on iPhone crashing

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‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

 

 

Moderator edit: updated subject for clarity. 

Best Answer
857 REPLIES 857

‎03-02-2023 03:06

In response to SgtBakersGal

‎03-02-2023 03:06

I am having the same problem. I tried all the same stuff and even looked for updates with no success 

Best Answer

‎03-02-2023 03:06

In response to MartL

‎03-02-2023 03:06

I have this issue too. Have tried deleting the app stopping starting BT and restarting my iPhone 13 mini but each time I try to sync my Charge 4 the app crashes. Very annoying!

Best Answer

‎03-02-2023 03:06

‎03-02-2023 03:06

I am having the same issue. I’ve tried all of the above and it still won’t open. I have an iPhone 11 and my app is up to date. Is there anything else I can do?

Best Answer

‎03-02-2023 03:07

In response to DIDurgee

‎03-02-2023 03:07

Same…

Best Answer

‎03-02-2023 03:07

‎03-02-2023 03:07

Restart and reinstall didn’t work for me either. App crashes as soon as I open it.

Best Answer

‎03-02-2023 03:07

‎03-02-2023 03:07

This has happened to me this morning. iPhone 7, up to date firmware, removed app, restart etc etc. app just crashes after a second???? 

Best Answer

‎03-02-2023 03:07

In response to 3lmandersen

‎03-02-2023 03:07

me too. deleted app and re-installed. still no joy. 

Best Answer

‎03-02-2023 03:07

In response to elaineco

‎03-02-2023 03:07

Likewise. Synced this morning OK but then clicked on notification about AFib and it loaded and crashed. Deleted it, switched off bluetooth, re-installed, NADA. Gets as far as the login screen (for a couple of milliseconds) then abends. Apple watch here I come. Btw, the app keeps telling me I have AFib, but nothing shows on the history.
IMG_4918.PNG

Best Answer
0 Votes

‎03-02-2023 03:08

‎03-02-2023 03:08

Upgraded to ios 16.3.1  -  app starts and a second or so later crashes.  Yes, I've reboot my phone.  Yes, I have check app store for new er version - nope.  Ye, I have deleted and reinstalled fitbit app. 

Best Answer

‎03-02-2023 03:09

In response to SgtBakersGal

‎03-02-2023 03:09

I’m having the same issue, and when I go in on my ipad it’s not registering my sleep or any of my other health metrics. What’s going on?

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0 Votes

‎03-02-2023 03:09

‎03-02-2023 03:09

App crashing too.  Powered off phone.  Deleted App.  Reinstalled.  Powered off phone.  Not working.

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0 Votes

‎03-02-2023 03:09 - edited ‎03-02-2023 03:10

In response to Smurf82582

‎03-02-2023 03:09 - edited ‎03-02-2023 03:10

I could use some support too. App is crashing still after restart and reinstall.  Notifications hardly ever work either.

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0 Votes

‎03-02-2023 03:10 - edited ‎03-02-2023 03:17

‎03-02-2023 03:10 - edited ‎03-02-2023 03:17

Happening to me all of a sudden. 14 Max Pro. I can open the app if I put the phone in AIRPLANE MODE but that does me no good. I'm assuming this could be something when the app connects to the fitbit servers. If the app was bad it wouldn't open in Airplane mode. Hopefully they figure it out.

Best Answer

‎03-02-2023 03:10

In response to NancyP2021

‎03-02-2023 03:10

I have the same problem. It started this morning. 

Best Answer

‎03-02-2023 03:10

‎03-02-2023 03:10

Fitbit app crashes as soon as I try and open it after the latest iOS 16.3.1 update! Have tried all the usual rebooting, deleting the app etc and nothing is working - any suggestions Fitbit??

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‎03-02-2023 03:11 - edited ‎03-02-2023 03:11

‎03-02-2023 03:11 - edited ‎03-02-2023 03:11

Nope.  Phone rebooted.  Even uninstalled fitbit app and reinstalled.  Fitbit app crashes.

Best Answer

‎03-02-2023 03:11

In response to SgtBakersGal

‎03-02-2023 03:11

Now it’s crashing on my ipad as well. This is after I did the update! 

Best Answer
0 Votes

‎03-02-2023 03:11

‎03-02-2023 03:11

Same for me - iPhone 11.

Partial workaround:

  • switch off wifi and data (stop internet connectivity)
  • then it lets me open the app and sync watch via bluetooth
  • if you turn on wifi again it will let you use the app for a little while but if I go out and try go back in, it crashes immediately

looks like something in the app that syncs to the internet upon opening causes the crash

Best Answer

‎03-02-2023 03:11

In response to NancyP2021

‎03-02-2023 03:11

Same here. 

Best Answer

‎03-02-2023 03:12 - edited ‎03-02-2023 03:12

‎03-02-2023 03:12 - edited ‎03-02-2023 03:12

Same here. iOs 16.2, I have apps set up to automatically update so I believe the Fitbit was updated overnight. I rebooted phone. Unistalled and re-installed the app. Still keeps crashing.

Best Answer