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Fitbit app on iPhone crashing

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‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

 

 

Moderator edit: updated subject for clarity. 

Best Answer
857 REPLIES 857

‎03-02-2023 04:56

‎03-02-2023 04:56

Every time I open app on iPhone, it quickly crashes.  I have latest version, have turned phone off and on, removed and redownloaded app.  Phone support constant busy signal and chat unresponsive.  Anyone else?  Suggest: if there is a global issue, let users know!!!

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0 Votes

‎03-02-2023 04:57

In response to JoDfire

‎03-02-2023 04:57

On the web dashboard I get an internal server error.
I also messaged Fitbit on FB.

If I didn’t need the data today I wouldn’t care. 😢
Best Answer

‎03-02-2023 04:58

‎03-02-2023 04:58

Mine is doing the same exact thing this morning! I always check my sleep as soon as I wake up and it won’t pull up at all, when I click on it it will flash on then go off immediately. I’ve tried everything listed also.

Best Answer

‎03-02-2023 04:58

In response to JulieCarb

‎03-02-2023 04:58

Me too. Phone help=busy signal, chat is unresponsive.  It’s likely global, but I wish they would take time to notify users!!!

Best Answer

‎03-02-2023 04:58

In response to MartL

‎03-02-2023 04:58

this is happening to my app also, I found if I kept trying to open the app say 5 or 6 times it would eventually open and stay open. My app is at the latest version as is the phone

Best Answer

‎03-02-2023 04:59

In response to Butterfly2honey

‎03-02-2023 04:59

Same here.  I restarted my Charge 5 with no improvement, turned my iPhone off and on, and deleted and reinstalled the app.  The problem must be on Fitbit's side.

Best Answer

‎03-02-2023 05:00

In response to Annabk

‎03-02-2023 05:00

Mine appears to be working now

Sent from my iPhone
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0 Votes

‎03-02-2023 05:00

‎03-02-2023 05:00

I have a Sense and it has just started crashing the same way that you descibe 😞

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0 Votes

‎03-02-2023 05:00

In response to 3lmandersen

‎03-02-2023 05:00

Same with mine!

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0 Votes

‎03-02-2023 05:00

In response to Butterfly2honey

‎03-02-2023 05:00

Me too. Judd gong by similar posts, they have an issue but haven’t gotten around to communicating with users, which is annoying.

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‎03-02-2023 05:00

In response to Gree-49

‎03-02-2023 05:00

This is also on another thread so you are not alone!

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‎03-02-2023 05:01

In response to 100000steps

‎03-02-2023 05:01

Same here I tried the airplane mode uninstall and reinstall and phone restart. But I thought the issue was my phone was not on the lastest iOS update so I updated it same issue. Did everything again restart. Uninstall app. Restart phone reinstall app. Airplane mode. I even tried downloaded fitbit on my fire tablet. And it wouldn’t even download stating that Fitbit was unavailable. Then I tried logging into Fitbit online on my iOS and it wouldn’t sync or update. Fitbit was crashing before and after iOS update 

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0 Votes

‎03-02-2023 05:01

‎03-02-2023 05:01

I put my iPhone 12 in airplane mode and the Fitbit app stayed open. Of course, no syncing of data that way which is kind of the point. But that indicates to me that the problem is in communicating with Fitbit’s servers, not the app itself. 

Best Answer

‎03-02-2023 05:01 - edited ‎03-02-2023 05:08

In response to Vipus

‎03-02-2023 05:01 - edited ‎03-02-2023 05:08

Happening to me right now. Installing Fitbit app 3.76 on iPhone running iOS 16.3.1

Have tried multiple combinations of removing / installing app, power cycle phone, and toggle of BlueTooth. Nothing is working. App was working fine before yesterday when I had to delete and reinstall, so I assume that this is a bug in the latest version of the FitBit app since nothing else has changed on my phone.

Tried the airplane mode idea. I was able to log in, but couldn't do anything without turning off airplane at which point the app crashed again. 

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0 Votes

‎03-02-2023 05:01

In response to Jmatter

‎03-02-2023 05:01

Thanks, the app will load in airplane mode for me, but says it needs to be connected to the internet to sync. The app will not load and immediately crashes upon opening when not in airplane mode. 

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0 Votes

‎03-02-2023 05:01

In response to tangled.neuron

‎03-02-2023 05:01

16.3.1 update last night. My FitBit app crashed as well. Misery loves company. I uninstalled the app (removed it completely), then rebooted the phone, and reinstalled the app, then rebooted the phone. When I tried to open the app, it stayed open long enough for me to log-in, then crashed again. I opened Safari, searched here, went back to the app and it stayed open. 
Each time I have accessed the app since then, it has crashed, but navigating to another open app and using it for a moment (changing the data in the phone’s RAM) then going back to FitBit has worked. It has stayed open. 
I’m certain FitBit will get a fix out quickly, because this work-around certainly isn’t permanent, but I hope it helps at least a few of you. Good luck!

iPhone XS  16.3.1

FitBit   3.76

03/02/2023

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‎03-02-2023 05:02

In response to Dunderheid

‎03-02-2023 05:02

Thanks for that tip. Finally got it to open and let me login. Let’s see how it goes 🤞

Best Answer

‎03-02-2023 05:03

In response to LittleDebbie16

‎03-02-2023 05:03

Mine is also. Hope it works out for all. 

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‎03-02-2023 05:03

In response to JulieCarb

‎03-02-2023 05:03

  • Same for me too very frustrating!
Best Answer

‎03-02-2023 05:04

In response to Jmatter

‎03-02-2023 05:04

I had to go into Airplane Mode and turn off WiFi.  Once I got the app running I then turned on Wifi again, pulled down on the app screen to refresh and it then synced to my Versa 4. Turned Airplane Mode off and refreshed again and it still synced. Force the app closed, then re-opened it and it stayed open and was able to sync.  Closed it one more time and reopened it, and then it crashed again.  So frustrating.

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