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Fitbit app on iPhone crashing

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‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

‎03-01-2023 17:08 - last edited on ‎03-02-2023 09:11 by Fitbit Moderator

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

 

 

Moderator edit: updated subject for clarity. 

Best Answer
857 REPLIES 857

‎03-02-2023 05:04

‎03-02-2023 05:04

My fitbit app is continually crashing - I deleted and reinstalled but it still crashes.  I use MAC os Big Sur and my Phone is an XR.  Is there a problem?

Best Answer

‎03-02-2023 05:05

In response to DIDurgee

‎03-02-2023 05:05

Mine too, nothing is working.

Best Answer

‎03-02-2023 05:05

In response to Stumbles

‎03-02-2023 05:05

Me too.  This is ridiculous.

Best Answer

‎03-02-2023 05:06

In response to Birder3

‎03-02-2023 05:06

Mine isn’t working yet

Best Answer

‎03-02-2023 05:07

In response to honglong1976

‎03-02-2023 05:07

The problem is not with your **ahem**. It is with Fitbit and probably relates directly to the upgrades they have planned as part of the 50th Google conversion. It is a shame that so many people just automatically delete the software reinstall the software reboot their phones only to find out that it did not work. So so far as I know, Fitbit has not sent notices out to users or posted them within the Fitbit community forums to let people know of this outage. If the customer care said that it only affected iOS users however, I have seen reports by people that are not using iOS phones and devices. Service has been restored to me and I am in the United States but other countries around the world are still experiencing the outage.

Sent from my iPhone
Best Answer
0 Votes

‎03-02-2023 05:07

In response to clstone85

‎03-02-2023 05:07

I have done the same as well, and rebooted by phone times 3 and then turned of blue tooth and back on, and it stayed one minute for me to log in then disappeared again. Removed the app x 3 as well and relaunched. Still having issues. Thanks. Cheryl-

Best Answer

‎03-02-2023 05:08

‎03-02-2023 05:08

Yes! I am having the same issue. I have already tried rebooting my phone. I'm on an iPhone 14 and everything is up-to-date.

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0 Votes

‎03-02-2023 05:09

In response to Vipus

‎03-02-2023 05:09

Same here ,

should Fitbit not be giving us some information as to what actions they are taking and when we may be able to use the app again 

Come on Fitbit action is required 

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0 Votes

‎03-02-2023 05:09

In response to JulieCarb

‎03-02-2023 05:09

I just contacted support.  They are aware of an issue and are hoping to resolve it within "a few hours."

Best Answer

‎03-02-2023 05:09

‎03-02-2023 05:09

Same thing for me!!  Tried everything !

Best Answer

‎03-02-2023 05:09

In response to Vipus

‎03-02-2023 05:09

My app is crashing. I just updated to iOS 16.3.1 yesterday. It’s crashing like crazy today. I restarted. No joy, I reinstalled no joy. I stopped a different app from using it as a pedometer. No joy. What else is there to do now? 

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0 Votes

‎03-02-2023 05:09

‎03-02-2023 05:09

I had same problem. Just turned off low power mode on phone and turned app refresh on. I was able to open app and check my sleep, finally. Turned low power mode back on, problem persist again

Best Answer

‎03-02-2023 05:10

In response to JulieCarb

‎03-02-2023 05:10

Me either

Sent from my iPhone
Best Answer

‎03-02-2023 05:10

In response to Butterfly2honey

‎03-02-2023 05:10

At least it’s not just me. The problem started before I upgraded my iPhone. I had hoped the iOS update and a remove and reinstall would take care of it, but no luck. Very annoying. 

Best Answer

‎03-02-2023 05:11

In response to 3lmandersen

‎03-02-2023 05:11

Same!! Hope they fix it soon! Live chat support isn’t working either. 

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0 Votes

‎03-02-2023 05:12

In response to User-in-Denmark

‎03-02-2023 05:12

That’s good. Let’s hope it’s soon resolved

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0 Votes

‎03-02-2023 05:12 - edited ‎03-02-2023 05:13

In response to NancyP2021

‎03-02-2023 05:12 - edited ‎03-02-2023 05:13

Hey everyone, my apps works but you have to click a few times on the icon only will work.

 

Hope works for everyone too. 🙏🏻

Best Answer

‎03-02-2023 05:14

In response to 3lmandersen

‎03-02-2023 05:14

Same here.

Best Answer
0 Votes

‎03-02-2023 05:15

‎03-02-2023 05:15

With the latest update (my iPhone says the app was updated today), the app closes immediately after opening.  Anyone else having the same problem?

Best Answer

‎03-02-2023 05:15

In response to MartL

‎03-02-2023 05:15

after retrying about four times, I was able to get mine to start running again

Best Answer