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Fitbit app says I don't have an internet connection.

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‎10-12-2018 08:00 - last edited on ‎10-13-2018 11:53 by Moderator Alum

‎10-12-2018 08:00 - last edited on ‎10-13-2018 11:53 by Moderator Alum

At random Fitbit app decides it can't access the internet and there's no way to reestablish connection except to power off my iPhone and restart it.  All other apps can access the Internet just fine.  Doesn't matter if I'm using cellular data or WiFi.  I should be on whatever the current release is for the IOS app/

 

Moderator Edit: Clarified Subject

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‎10-13-2018 11:55

‎10-13-2018 11:55

Hello @RonLeeMich, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment I would like to suggest you the following:

 

  • Force-quit the Fitbit app when you get this message and open it again. If the message is still showing up:
  • Restart your phone. If the message keeps popping up:
  • Uninstall the Fitbit app, restart your phone and install it back. Make sure to sync your Fitbit device before uninstalling the app. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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1 REPLY 1

‎10-13-2018 11:55

‎10-13-2018 11:55

Hello @RonLeeMich, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment I would like to suggest you the following:

 

  • Force-quit the Fitbit app when you get this message and open it again. If the message is still showing up:
  • Restart your phone. If the message keeps popping up:
  • Uninstall the Fitbit app, restart your phone and install it back. Make sure to sync your Fitbit device before uninstalling the app. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes