Fitbit app showing smaller on iPad after iOS12 update.

[Dlstrek1]

I just updated my iPad to iOS 12 and now the Fitbit app is about 75% the size it was before I updated. It does not fill the full screen. I’m legally blind and now I can’t read any of the information without a magnifier. Before the update, I could see the information with just my glasses. Is there something I can do to get it back to full screen?

Moderator Edit: Clarified Subject.

[Dlstrek1]

I am just following up on the status of this issue with the Fitbit app not filling the screen on iPad.  It’s really difficult for me to see the numbers without it being full size.  Has there been a resolution that I missed? Please advise.

Moderator Edit: Clarified Subject.

[Frogletsmum]

I also still have this problem . It is at least six weeks since this problem was flagged and still no resolution that works. 

[Jeff45]

Hi fellow sufferers still no resolution that I know of

Sent from my iPad

[lazygirl60]

I did an update of the app yesterday, but no changes to the size. It’s
very annoying.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

Thanks for your participation in the Forums and for letting us know about this issue. Please note that our team is aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation has caused. We appreciate your patience and look forward to getting you back on track. Keep in mind that once we have more information to share about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding. Please let us know if there's anything we can do to assist you in the meantime.

[Walkman55]

I also have the same issue on my iPad after the iOS12 update.

Same issue with my Instagram app. 

[MarcoGFitbit]

Hello @Walkman55, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for sharing your experience. It seems that every app that is "iPhone only" was subjected to this change and not just the Fitbit app. Thanks for taking the time to report this situation to us, I'll make sure to forward this information to our team. 

Thanks again for your insight, if there's anything else I can do for you, please feel free to reply. 

[ps56k]

Same here - just received a new iPad 2018 model - with iOS 12 -

downloaded the Fitbit app - and it's like a 3x5 card pasted in the middle of the 9" screen.

Things will only get worse after all the presents are opened - and people download the App -

and go .... WHHHAAAATTT

[lazygirl60]

But nobody is doing anything to correct it !

[MarcoGFitbit]

Hello @ps56k and @lazygirl60, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for having provided your feedback. Please note that this situation is not related with the Fitbit app itself but with the way iOS 12 displays iPhone apps on an iPad screen. Our team is currently aware of this situation and once we have more to share with you, we'll make sure to let you know. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[Choliforme]

Hi, just bought an Ipad mini with iOS 12 and have exactly this same issue, and I see with despair that has been running for months without response. Is on its way to being solved?

[Frogletsmum]

No sign of it being sorted. I believe the ball has been shoved back in Apple’s court as it was their update that caused the problem. I understand quite a few apps have been affected. But I can’t see Apple doing anything .

Sent from my iPad

Moderator edit: personal info removed

[Choliforme]

For me, the issue here is that this is the iphone app, as there is not ipad specific one. It is more obvious when you use the "enlarge button", as Iphone and Ipad have different resolution ratio, you can clearly notice the pixels.

So two problems: no specific app for ipad, and apple´s tools for converting iphone apps into ipad´s not working properly

[Laura52]

There has been no answer so I take it that this is permanent for the iOS 12 and subsequent updates to it. I bought a new mini 4 as well after I posted this and like you it is the same.

A positive attitude creates will.
A negative attitude creates nil.
Sent from Mini iPad

[MarcoGFitbit]

Hello @Choliforme, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Frogletsmum and @Laura52, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your feedback with us. Please note that as mentioned above, after iOS 12, the way iPhone apps show on an iPad screen has changed. At this moment, I would like to suggest you to check @DavidMcAfee's suggested idea. Feel free to add your vote and comment, this is the best way to make your voice heard. 

I hope this can be helpful, have a great day. 

[KevUK]

This problem has been going on now for more than a year now and the only notification from Fitbit is that problem will be looked into. As this problem has been going on for so long now why do they not come out and say they cannot be bothered to fix problem so just live with it instead of fobbing people off all the time.

[NCRo]

No. This response is NOT helpful. After all this time, and all your customer's communications, don't you think it is time to sort this out and stop welcoming people to the 'discussion'? Please, please fix this issue.

[iPadUser03]

Has this been resolved yet?  Have same problem iPad mini ios 12.5.2

[NS_robert]

Not sure. I think we updated the unit by pressing the button on the
charger. Would have reinstalled the app too. Good luck.