Fitbit app shows a blank screen when opening it.

[Jubillum]

We were at the park and about to do the morning jog, but first, I have to set up my fitbit to track me using gps. But, the app will not open, it just stay blank or white screen. I have a Fitbit Charge HR. 

thanks,

-jorge v

Moderator Edit: Clarified Subject.

[Juliet23]

This is really weird, I went to the App Store, search for Fitbit and press get, and whola! It is now working!!

[badslw04]

I tried something similar.  I went to the App Store and clicked on the Update button.  And once it finished updating I was able to use the app.  

[CW56]

I’m having the same problem with the Fitbit app on my iPhone 11 and my brand new Versa 2.  This is very annoying and is defeating the purpose of having this Fitbit at all.

[GenOn]

I am having same issue with App, have reinstalled it twice but still getting blank screen - please advise 

[nhassett15]

I am having this same exact issue. Did they ever fix it for you? If so how?

[gaguilar52]

I was able to fix by recharging Fitbit watch device

Sent from my iPad

[nhassett15]

Like by plugging it into your phone or just into an outlet?

[kit7777]

I had a very similar issue today on the iOS app  - the app worked perfectly last night.  This morning, the exercise icon showed with the exercise data but every other icon was blank with no picture and no data.  Tried restarting app, phone and Fitbit in various combinations with no success but following your advice and just clicking 'open' in the app store fixed it straight away - thank you!

[TRunci18]

Hello I am having the same issue. I have the FitBit Versa 2.0 and iPhone 8 running iOS 13.5.1 

[DM34]

Yes, this worked for me. Thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community, @DM34.

Thank you for joining the thread and sharing that the instructions in this thread helped you resolve the issue. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!