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Fitbit app steps don’t match Activity steps

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‎01-22-2020 21:28

‎01-22-2020 21:28

Hi, 

I use my Apple Watch for motion tracking. So the Fitbit app uses mobiletrack which I believe gets its info from the apple Activity app. So why don’t the steps on the two apps match???

 

Yes I synced the Fitbit app which was a separate problem as the Sync Now was gray’ed out until I uninstalled and reinstalled the Fitbit app 🤦🏾‍:male_sign:

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‎01-23-2020 16:02

‎01-23-2020 16:02

Hi @JKoooool. Welcome to the forums.

 

Thanks for sharing that your steps aren't matching with your activity, let me help you with this. Let me share that MobileTrack is a feature that uses your phone's sensors to track basic activity data and sync it with the Fitbit app, which differs from the way your Apple watch tracks your steps. Essentially your phone will work as another tracker and will count steps on its own, separate from your Apple watch. Fitbit and any other apps will not exchange information in this case. This will explain why you'll see different readings on both.

 

About the All-Day Sync button being grayed out, I appreciate you for trying to uninstall and reinstall the Fitbit app and don't hesitate to let me know if the same happens again.

 

See you around.

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