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Fitbit app switches off and won't load

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‎10-15-2020 12:57 - last edited on ‎11-12-2020 14:01 by

‎10-15-2020 12:57 - last edited on ‎11-12-2020 14:01 by

I had Fitbit App for my Charge 2 in iPad Air 2. The iPad got bad and on getting a new Charge 4, I downloaded a fresh App. 

But I realized that after every other day, on trying to get to the App, it switches off and comes with a message " unable to load, App not working" Have uninstalled and reinstalled severally and it keeps happening.

Any help out there?

 

 

Moderator edit: subject for clarity 

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‎11-12-2020 13:59

‎11-12-2020 13:59

Welcome to the Fitbit Community, @ENDYEKE.

 

I am sorry to hear your Fitbit app switches off and comes with a message "Unable to load, App not working". Thanks for trying to resolve this, I appreciate the additional details and I am here to help. If you continue experiencing this issue, please try the following:

 

1. Please verify if your iPad is up-to-date: Update your iPhone, iPad, or iPod touch.

2. Login via Wi-Fi connection, not cellular.

3. Try an alternative network. 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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