09-29-2019 13:53
09-29-2019 13:53
Got a new iPhone 11 and notifications no longer work, though the app on my phone shows it is connected and the settings are on. It also doesn't show the level of battery charge anymore. Help?
09-29-2019 15:35
09-29-2019 15:35
Hello @CandySteele
Unfortunately I don’t see the iPhone 11 in the list of compatible devices but we can try anyway with this if you want to try it:
go to
iOS Settings > Notifications > Messages > Show Previews > Always (Default)
also iOS settings>notifications>Fitbit> ON
😉 please let me know if this resolves your issue
09-29-2019 16:21
09-29-2019 16:21
Thanks, but that did not work.
09-29-2019 16:25
09-29-2019 16:25
@CandySteele I would suggest calling Fitbit Customer Service because as I said sadly your iPhone 11 is not on the list of compatible devices for the Fitbit app.
09-29-2019 16:27
09-29-2019 16:27
@CandySteele You can see the full list of compatible devices here: https://www.fitbit.com/devices
09-29-2019 17:08
09-29-2019 17:08
ok, thanks so much. I'll call them tomorrow. Appreciate your effort though!
11-11-2019 21:10
11-11-2019 21:10
I had the same problem since I got the iPhone 11 when it was released. I just solved my problem tonight!!! Here are my setting under notifications in setting on my iPhone! Setting—-notifications—messages—allow,all alerts selected, banner temporary, sound-note, badges turned on, show previews (always) (this is where I had it as never and was not getting notifications, once I switched it to allow... IT WORKED I got text in my Fitbit!!) grouping is automatic and lastly repeat alerts once!
hope this helps!!!
12-03-2019 00:40
12-03-2019 00:40
YAY thank you, this worked for me 😊
12-03-2019 04:19
12-03-2019 04:19
That’s awesome @Scooby08! 😃 Happy Stepping!
01-05-2020 16:45
01-05-2020 16:45
I’ve tried all of that and still don’t get text or phone call alerts on my Fitbit sadly.
01-09-2020 07:43
01-09-2020 07:43
I was having the same problem. Make sure your phone allows you to see previews of messages when locked. My iPhone 11 automatically had it set to only show previews after being unlocked. Also, go make sure your Bluetooth settings allow system notifications. Settings-Bluetooth-tap on your watch name-allow system notifications. Hopefully this works for you.
03-02-2020 10:34
03-02-2020 10:34
I've tried all of this and more. Still can't get notifications. Very frustrating!
03-03-2020 09:39
03-03-2020 09:39
I’m in the same boat
03-04-2020 11:26
03-04-2020 11:26
I've tried all the recommended suggestions and mine doesn't work either.
03-04-2020 13:10
03-04-2020 13:10
03-10-2020 07:04
03-10-2020 07:04
Worked perfect ! Good find and thank u!
04-05-2020 06:09
04-05-2020 06:09
Me too. Nothing seems to work
05-08-2020 11:00
05-08-2020 11:00
I tried it. It still doesn’t work. 🥺
11-12-2020 13:23
11-12-2020 13:23
Hi, I had the same problem and none of the suggestions worked for me. I have just reset my Fitbit and finally it’s worked. Yey