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Fitbit app version 3.37 opens to a blank screen

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‎02-01-2021 06:34 - last edited on ‎02-08-2021 12:59 by

‎02-01-2021 06:34 - last edited on ‎02-08-2021 12:59 by

I installed FitBit version 3.37 on my iPhone XS. Now I have no functionality on the app except for “FitBit” on top and a light Gray bar on the bottom. Fortunately, I didn’t update my iPad from 3.36 and it works so I can write this report. 

 

 

Moderator edit: subject for clarity 

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‎02-05-2021 07:52

‎02-05-2021 07:52

Finally got it back. I had to delete the app...one in Library too...and reinstall. Of course, I turned my phone off and on in between deleting and reinstalling.  A pain, but it worked.

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7 REPLIES 7

‎02-01-2021 07:09

‎02-01-2021 07:09

Mine only sporadically displays my active minutes now.  Clearly there are issues with the latest update and they need to fix it.

 

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‎02-04-2021 17:18

‎02-04-2021 17:18

Me too!!!!

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‎02-05-2021 02:56

‎02-05-2021 02:56

Me too, it’s terribly insufficient 

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‎02-05-2021 07:31

In response to SunsetRunner

‎02-05-2021 07:31

I check the app updates every day hoping they will push out a new update to fix this issue.  

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‎02-05-2021 07:31

In response to Ilkra

‎02-05-2021 07:31

So frustrating!

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‎02-05-2021 07:52

‎02-05-2021 07:52

Finally got it back. I had to delete the app...one in Library too...and reinstall. Of course, I turned my phone off and on in between deleting and reinstalling.  A pain, but it worked.

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‎02-05-2021 16:01

In response to neomom

‎02-05-2021 16:01

Delete App, turn off mobile and reinstall app is the solution. It works again after this process.
Ilse
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