Unable to remove exercise shortcuts on Charge 3.

[mbatesco]

Have the Charge 3 syncing, removed three of the exercise shortcuts via the iOS app, added two others.  I click done, and back, click sync and the shortcuts I changed do not show on the Charge 3 exercise screen and when I go back to exercise shortcuts on iOS they are back to the defaults.

The Charge 3 is 80% charged and syncing fine, version 20001.31.85, iOS app is v 2.80 (794).

Any thoughts?

Mike

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @mbatesco, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation int he Forums and for letting us know about this situation. At this moment I would like to suggest you to restart your Charge 3, then force-quit the app on your phone and try to remove the exercise shortcuts again. 

To restart your Charge 3:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[ncon88]

I have had my charge 3 a week and all of a sudden this morning it stopped syncing and is not pairing with my iPhone. I turned off and on my blue tooth on my iphone 7, restarted my Fitbit and even removed the charge 3 from my app and tried to reinstall it, but it is not finding the device to pair.  I a man at a loss on what to do next.  

[Miadepo3]

Help I’m having this problem too! It’s frustrating me very much 

[lou-patel]

ive reset my fitbit too and doesnt fix. I have only had for 1 week and when i put the watch on after its first charge thats when it stopped synching

[Ashanikole]

This did nothing 

[StephCoe]

I have tried all what you have suggested but still will not pair to my I phone

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for reporting these syncing issues with your Charge 3. At this moment, as you have already restarted your Charge 3 with the instructions provided earlier, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Mamastein2002]

I have done everything that I can find on here to do.  Finally got the Charge 3 to be seen in the Blue Tooth.  Now I have input the 4 numbers it told me to 6 times !!! Still stuck on connecting to FitBit.  After spending $$$ for this thing I am thoroughly disappointed.  It worked fine until 1 week ago.  Yes my phone is up to date and there was no app update available in my App Store. So please tell me what I am to with this now.  Right now it it totally worthless

[MarcoGFitbit]

Hello @Mamastein2002, thanks for joining us, it's always a pleasure for me to welcome you to the Fitbit Community. 

Thanks for adding your input about this situation, I understand that you're having trouble setting up your Charge 3 and have tried multiple times. Could you please confirm with me which troubleshooting steps have you tried so far? This will be very helpful for me to check this further. Additionally, a screenshot of what you're able to see when trying to set up your tracker will be very helpful as well. 

Thanks for your patience and understanding, I'll be waiting to hear form you.

[melet]

I am having a syncing problem with my Charge 3 just as the other messages above. It worked for about a week with my iPhone and now does not. I can only sync with my iPad Pro and sometimes with my laptop. Bummed!

UPDATE

I have tried all of these steps with NO results.

[MarcoGFitbit]

Hello @melet, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you've taken the time to share your experience with the Charge 3. Please note that your Charge 3 will establish a Bluetooth connection with one of your devices, which might make the other device have trouble syncing. At this moment, I would like to suggest you to please go to the Bluetooth Settings on both, your iPhone and iPad and remove the Charge 3 from the list of paired devices, then go to the Fitbit app on your phone and enable Notifications or All-day Sync. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue, this will establish a Bluetooth connection between your phone and your Charge 3.

I hope this can be helpful, if you need anything else, don't hesitate to reply. 

[SunsetRunner]

I Have followed all of the information but when I get to #4 I get the smile face but no vibration.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried the troubleshooting steps listed earlier. Tell me, is your tracke not vibrating at all or does it vibrate when an alarm goes off? Are you having trouble syncing your device or setting it up? This information will be helpful for us to determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[SunsetRunner]

It will not pair at all with my iPad. I’m not going to fuss with it anymore I’m just returning it. It seems like I’m not the only person having the same issue. After much research  I was hopeful that I could get it without problems but I was wrong. Can’t figured out why Fitbit keeps making theses devices that can’t even operate correctly 

[Beccambk]

Restarting my Fitbit works to correct this issue however I have had to do this process 3 times now as my Fitbit not syncing to the app seems to be a reoccurring problem. I've only had this device since Christmas and it's really rather frustrating and annoying that I have to keep restarting, downloading, linking, uninstalling and reinstalling my Fitbit and fitbit app. Seems like I'm not the only one having this reoccurring problem. Is there not something that can be done to permentaetly correct this glitch and error?

[DesertDaisy]

I have the exact same problem as you, Becca.  What a pain and not worth the annoyance. 

[Teens60]

HI I have now changed my phone from a iphone to a Samsung S8 no longer have any problems. I can only assume it is a iPhone problem and that Apple phones are not compatible . We all know that Apple like to keep you in the ‘ apple family ‘ .

Sent from my iPad

[MarcoGFitbit]

Hello @SunsetRunner, @Beccambk and @DesertDaisy, have a warm welcome to the Fitbit Community. It's great to see you too @Teens60, I hope you're doing well. 

@Teens60, I appreciate you have taken the time to let us know your device is syncing with your new phone, I'm very glad. 

If you're still having trouble syncing your device and you have already tried the troubleshooting steps provided above, my best recommendation is to set up your device as a new device to reset the connection between the tracker and your phone. Note that none of the information already stored in your device with be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful and as a friendly reminder, please let's keep this conversation civil and avoid coarse language. 

Happy stepping. 

[Beccambk]

I am familiar with the steps of setting up my tracker as a new device. As I mentioned in my previous post this is the only way I can get my Fitbit to sync to the app. What I dont understand is why I have to do these steps once a week because my Fitbit repeatedly fails to sync. When  it fails to sync it no longer tracks my sleep, any alarms I have set do not go off, and I dont receive notifications of text messages or calls through my Fitbit. Furthermore I have to reinstate all these settings everytime I reset and set up a new device. For a brand new fitbit that I have had for just over a month to be already having issues and not operating the way it is supposed to be operating is really rather frustrating. If it wasnt a gift for Christmas I would of returned it by now. The charge 3 does not function as advertised and if it fails to sync one more time I'll be contacting customer service for warranty.