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Fitbit app will not open in iOS 13 beta

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‎07-27-2019 15:38 - last edited on ‎07-28-2019 12:22 by Fitbit Moderator

‎07-27-2019 15:38 - last edited on ‎07-28-2019 12:22 by Fitbit Moderator

The app continues to close immediately after opening it. I’ve uninstalled and reinstalled. As soon as I sign in it crashes. Ive done the blue tooth off and on and that hasn’t worked. I am running the iOS 13 beta but I’ve been using it for a while and this just started occurring in the last 5 days. Help

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-28-2019 12:22

‎07-28-2019 12:22

Hi @WilDaddy, welcome to the Community Forums!

 

Thanks for bringing this to my attention, as well for the troubleshooting steps that you've tried. Nice way to go! Please note that it's expected to have an unusual behavior when using a beta OS version. Our team has received feedback from our users, and they'll keep working to ensure that the Fitbit app is fully compatible with iOS 13.

 

Feel free to let me know if you have another question.

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‎07-29-2019 17:09

In response to LizzyFitbit

‎07-29-2019 17:09

Can you let me know when it is fixed?  Thank you.

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‎07-30-2019 12:55

In response to jowen

‎07-30-2019 12:55

Hi @jowen, welcome on board. It's great to see a new face around!

 

Thanks for stopping by. While there isn't a time frame when the iOS 13 version will be compatible with the Fitbit app, I'd recommend to keep an eye to this thread, which will be updated as soon as our team provides us with more details.

 

Hope to keep seeing you around. Smiley Happy

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