Fitbit app won’t come up on my iPad

[Ozarksmom]

The app won’t come up on my iPad anymore. Since 11/24/23, I can sometimes get it to display late at night. IOS o the iPad has updated to 17.1.1 recently, so I don’t know if that is the issue. My Samsung A54 phone will display the app, but only after a minute or longer. I use Fitbit, not google to login. I don’t want google to have access to my info. What should I do to get the app to display? I’ve uninstalled and reinstalled on the iPad to no avail.

thank you.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @Ozarksmom.

Thanks for the detailed information, and the troubleshooting steps that you've tried. This is odd as the Fitbit app should work on any mobile device, as long as they meet the compatibility requirements. Because this isn't the case, could you confirm if you continue having the issue? Do you get an error message or is the screen the one that stays blank or white?

If the Fitbit app was recently updated, you can also try rebooting your iPad as well as your Android phone to see if that helps.

[Ozarksmom]

Lizzy, I’ve tried everything. The problems just get worse and worse. Yes, a blank Fitbit screen still comes up about half the time. A blank screen with grey shadows of the data fields, it no data, comes up about 35% of the time. A working screen actually comes up about 15% of the time. App has been deleted and reinstalled with same results, plus now I’ve lost all my historical data. iPad has been turned off, left off for 5 hrs, and restarted. No help. Bluetooth turned off, sense deleted, Bluetooth turned back on, Sense won’t pair. All my other BT devices pair. Fitbit needs to acknowledge that version 4 of the app is a disaster. I also did a factory reset per customer support on my Sense, and now it’s stuck in a loop asking me to download the app. App IS installed. I can’t even trade the Sense in on a different brand now since it won’t turn on.
Sent from my iPad

[LizzyFitbit]

Hi there, @Ozarksmom.

Thanks for the detailed information and every step that you've tried prior to posting. I understand how frustrating this has been for you, and I apologize for this inconvenience. We'll constantly work to improve our devices, and the input we receive from all our members is a big part of the process.

In case you'd like to give your Sense one more try, please let me know so we can work on this together.

[Joot]

I’ve been unable to open the Fitbit app on my iPad for at least 4 months. I have to close and open the app 4 to 10 times before it works. The “Fitbit” title at the top cycles through different font sizes, alignments, and color, before settling on “Fitbit Premium” in black font.

I’m on a 6th gen iPad, OS 17.2. I tried uninstalling and reinstalling the Fitbit app. Un-synced and re-synced Bluetooth. I have an Inspire2 and was going to upgrade to a new a Charge — but I’m not going to as long as your app doesn’t work. Customers should remind Fitbit/Google: we have other options. Maybe an Apple Watch would work. Here is what your app looks like every time I try to open it. EVERY TIME. For MONTHS. Get it together.

[Joot]

And no response. I guess there is no solution to offer.
Such contempt for users makes my next decision easier - thanks. 

[Donhov]

Same model and software iPad. Same result. Sometimes loads, often hangs up. Frustrating!

[jritter55]

Anyone, Anyone! LizzyFitbit!