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Fitbit app won't connect to the Internet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2021 11:03 - last edited on ‎11-23-2021 09:57 by Fitbit Moderator

‎11-22-2021 11:03 - last edited on ‎11-23-2021 09:57 by Fitbit Moderator

Faced this problem today, unable to work around.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎11-23-2021 10:00 - last edited on ‎06-02-2024 04:57 by Fitbit Moderator

‎11-23-2021 10:00 - last edited on ‎06-02-2024 04:57 by Fitbit Moderator

Hi @aroraak. Welcome to the forums.

I've moved your post to this new thread to keep the forums organized. I'm sorry you're having this situation and thanks for your efforts. So I can investigate what may be occurring, may I know the model of your phone? Do you see an error message on the Fitbit app? Also, is the issue with Wi-Fi or mobile data?

I understand you've tried some steps, but please give a try to the following:

  1. Check if the Fitbit app is updated.
  2. Log out from the Fitbit app.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.
  5. Pull down on the screen to force a manual sync.
Best Answer