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Fitbit app won’t load

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‎11-02-2020 11:19 - last edited on ‎11-02-2020 21:45 by Fitbit Moderator

‎11-02-2020 11:19 - last edited on ‎11-02-2020 21:45 by Fitbit Moderator

my app worked fine this morning, and now when I try to open the app I just get a white screen. I’ve closed all the apps on my iPhone and have also tried turning my phone off. My app is also up to date. Still no luck. Help!!

 

Moderator Edit: Clarified subject

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‎11-02-2020 21:44

‎11-02-2020 21:44

Hi @Kayn619, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which iOS mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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