Fitbit app won't open

[NCA1966]

Fitbit charge 2 working(is charged) but app on iPhone 5C won’t open 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

It's nice to see you around the forums @NCA1966, Welcome!  Hmm... what do you mean about "won't open"? Is your Fitbit app crashing? 

Have you checked if your Fitbit app is up-to-date? If your app is still not opening after checking that it's already in the latest version, I'd recommend doing the following:

• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

If this is not what you're experiencing, please give me more details about what means "won't open" so I can go from there. 

PS: I moved your post to the iOS App board as there are more chances to get app related replies here.

Looking forward to your response! 

[Catherine29]

I just can’t get my fit bit app to work at all , I wanted to get a new clock face 

[Catherine29]

When I press the app it just keeps saying downloading 

[Catherine29]

Can you please solve this for me thanks 

[LizzyFitbit]

Hi everyone.

Thanks for your reports and steps tried prior to posting. As you may know this issue was recently affecting the iOS Fitbit app and was already resolved by our team. If you're having difficulties, please make sure the Fitbit app is updated as this will ensure its performance.

I'm going to close this thread to prevent any confusion. If you have a different question, I'd encourage you to start a new thread in the Help Forums to receive help from the Community.

Have a great weekend ahead!