Fitbit broke while exercising

[irishiz8]

While I was at the gym, my Fitbit came off of my wrist and got tangled in the elliptical machine and broke. I was very upset and angry that this happened since it wasn't the first time it occurred. It would constantly come off of my wrist while I would exercise and sleep, but it finally happened where the device is now unable to function. Is there anything that can fix this problem? 

[SunsetRunner]

Sorry about the problems you are having, @irishiz8. But the solution depends on which Fitbit device you have. If it is the Alta or Alta HR, I suggest you buy a band that has a watch type clasp. Here are some examples. 

[JuanJoFitbit]

@irishiz8 It's great to have you aboard in our Fitbit Community! So sorry to hear that your Fitbit's wristband got broken. As my friend @SunsetRunner mentioned, please let me know what is the Fitbit model you have since this will help to assist you accordingly. In the meantime, your case will be forwarded to our Support team so they can review it and provide a solution.

Let me know if you have additional questions my friend! 

[irishiz8]

Hello! I have the Alta, however, when the Fitbit dropped the actual Fitbit itself broke so I haven't been able to use it. The wristband just came off, but the actual device itself broke. 

[JuanJoFitbit]

@irishiz8 Thanks for getting back! I was able to get in touch with our Support team and told me that they already replied to you via email. Please check out your email inbox and follow their advice.

See you later my friend!