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Fitbit charge 2 not synching

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‎07-31-2019 10:55

‎07-31-2019 10:55

I have a iPhone XS and a charge 2.  It stopped snyching Sunday at 3:28pm.  I could not get it to synchronize.  I pulled out another charge 2 to setup and it’s stuck on the setup screen.  Please help.  I have the latest iPhone iOS version. I have uninstalled and rebooted phone and charge.  I have chatted with customer service but I need to send it back for a replacement.  Hoping to solve by some other means.  Thanks!

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‎08-01-2019 04:09

‎08-01-2019 04:09

The best solution would be to send it back as instructed, @nchudson . 

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