Fitbit charge 2 not syncing with iphone or ipad

[solntse]

Since last few days fitbit charge 2 won't sync with iphone or ipad. I have tried restarting the app, turning off bluetooth and back on, restarting the devices. Anything else that anyone can suggest. 

[MarcoGFitbit]

Hello @solntse, thanks for joining the Fitbit Community, it's great to have you on board and be part of our family! 

I appreciate the troubleshooting steps you've tried so far and as you have already restarted your tracker, phone and Bluetooth my best recommendation would be setting it up as a new device to reset the connection between the tracker and your phone. Don't worry, this won't delete any of the information stored in your account so far. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your Charge 2 is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone once again.
3. Restart your tracker once again, only this time, leave it plugged in and charging.
4. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
5. Choose your tracker and follow the onscreen instructions to continue
6. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome!