Fitbit device not syncing with iOS.

[SunsetRunner]

ios not scying with ios

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums. If you're having trouble with your tracker not syncing with your iOS device, please restart your tracker and your phone. If this doesn't seem to work, try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jorix]

@MarcoGFitbit I have the same issue today, seems like some fitbit servers made a boo boo. Best have your tech team check that before having your users go through several hoops without effect...

[MarcoGFitbit]

Hello @Jorix, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have joined us and letting us know you're also experiencing this situation. At this moment I would like to gather some information from you so we can check this further. Please reply with as much information as you can:

1. iPhone model you're currently using.
2. OS version running on your phone. 
3. Tracker or watch you're currently wearing
4. Tracker or watch version (in the Fitbit app tap on the picture of your tracker)
5. App version installed on your phone (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Mishymom92]

I use a Fitbit One version 64 and sync to an iPhone on IOS 12.1  It has not synched(sp?) since

Nov 5.The One appears in my account when I search through the dashboard.  I also have an Alta that I rarely use.  The app is only looking for the Alta.  I have gone through all the suggested steps for troubleshooting and it still does not recognize the One.  Can anyone help?

[Jorix]

Hi @MarcoGFitbit,

1. iPhone X

2. iOS 12.1 (16B92)

3. Fitbit Ionic

4. 32.10.20 (Never received the last update to the latest version)

5. 2.83 (804)

Meanwhile, I've managed to get the sync working again by completely uninstalling the Fitbit app, remove the Fitbit from my bluetooth connections, cold booting my iPhone (to kill any stalled bluetooth connections), reinstalling the Fitbit app and logging back in. Having to do this every now and then to be able to keep the sync working is pure madness of course, so perhaps this issue can be raised or given more priority for your development team? I've invested quite a lot in the Fitbit ecosystem, having owned several trackers and collected lots of data all the while, so I like to be able to stay with you guys but other options are getting more tempting every time I encounter such issues.

BTW: I've also signed up for the beta program, but never got an invitation for neither beta versions of the iOS app, nor the Ionic firmware. Is this beta program still active?

[MarcoGFitbit]

Hello @Mishymom92, thanks for joining the conversation, it's always a pleasure for me to welcome new members to the Fitbit Community. Thanks for taking the time to reply @Jorix, I hope you're doing well. 

@Mishymom92, I appreciate you have provided the information requested. At this moment, if you rarely use your Alta, I would like to suggest you to go to the Bluetooth settings on your phone and check if your Alta  is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, try to sync your Fitbit One. If this doesn't seem to work, remove the Alta from your account and try to sync your Fitbit One again. 

@Jorix, thanks for coming back and let me know the troubleshooting steps you've tried to resolve your issue and for providing the information requested. At this moment, to update your Ionic to the latest version you will need to perform a factory reset. As a factory reset will delete all the information on your watch (including downloaded apps), my recommendation is to sync the Ionic one more time before performing the factory reset:

1. Tap on the Settings app on your watch. 
2. Scroll down and tap on About
3. Scroll down and tap on Factory Reset. 

After this process has finished you will need to set up your Ionic again, which will prompt the factory reset to start. 

Now, when it comes to the beta versions of the app, I don't have information available about this subject, but be sure that once I do, I'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, have a great day. 

[Mishymom92]

I "forgot" my Alta from bluetooth, but the one doesn't show up at all.  I forgot the One from my dashboard and tried to set it up again as a new device, but it keeps searching for it and not finding it.  No other trackers are nearby and the One is fully charged and recording all steps.  It just is not recognized by the iPhone.  I am very disappointed since I prefer the clip on device to the wrist ones.

[MarcoGFitbit]

Hello @Mishymom92, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back after trying the troubleshooting steps I've provided earlier. At this moment I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your tracker, then plug it in and make sure it's charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Jorix]

Thanks, I was able to update to the latest firmware after the factory reset.

[MarcoGFitbit]

Hello @Jorix, I hope you're doing well, thanks for coming back and let us know you were able to update your device to its latest firmware update after performing a factory reset, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[GR2324]

My Fitbit Versa also is not syncing with the app.

I have tried all the different things listed on this board.

I have an iphone 6S

IOS 12.1

version 32.32.10.15

I currently have been trying to add as a new device to the app.

The app shows that it found it and at the bottom of the screen it says "Connecting to Tracker" been displaying and stuck on this step for more than an hour.

[Akdfit]

I have tried all of the above steps with iphone 7plus and ipad 12.9 2nd gen - both with ios12 .x AND Charge 3. No luck. Ideas?

[GR2324]

Last night I bit the bullet and went to on-line support (Chat) with Fitbit.  Went through all the steps everyone else has but finally bit the bullet and did a reset on the Versa itself.  Lost a couple days of data but it is now up and running correctly.

[MarcoGFitbit]

Hello @Akdfit and @GR2324, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for your patience and working through these troubleshooting steps. @GR2324, I reached our our team and it seems you've already have a case created with them and you were able to reach a satisfactory resolution with them, I'm very glad. 

@Akdfit, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.