Fitbit device not syncing with my phone.

[ImMeekah]

I got my new Fitbit charge on Monday morning and i set it up and sync'd it and it worked and have it set up to sync all day and everything but I went to sync it again because it said there was a tracker update but it won't sync correctly my phone says it's connected by the Bluetooth but my app just keeps saying syncing, so I checked my activity for the pasted few days since I got it and they never synced to the app,I followed the help forum to restart it and everything and still hasn't worked im going to call in the morning and findout why a bit disappointed..

Moderator Edit: Clarified Subject.

[RobynAke]

Same problem with my new Alta. Super frustrated. Tonight, out of desperation, I deleted the Alta from my app and attempted to set it up like a new device and it would not even set up for me. When I typed in the number it just said connecting FOR AN HOUR and never connected. I have checked the Bluetooth connection and all the settings. I am so incredibly frustrated.

[marlonbrando921]

Fitbit won't sync to phone:

If the tracker still won't sync, do the following: Check whether it issyncing with any other iOS/Android/Windows Phone device. Turn your Bluetooth On and then OFF. Force quit the Fitbit tracker app, then open it.

1. Check That Your Fitbit Device Is Paired With Your Fitbit Account
To determine if this is the reason why Fitbit won’t sync, log into your Fitbit.com account and locate the gear icon at the top right hand side of your screen. You should see an icon on this menu. If it’s not there, then no tracker is paired with your account. Consequently, you will need to set up your Fitbit tracker on a computer. Here’s how:
I. Go to the Fitbit setup page and click on the pink download button.
II. This will download Fitbit Connect for you operating system (PC or Mac).
III. Install Fitbit Connect by following the instructions as prompted.
IV. Launch Fitbit Connect and set up a new device on the main menu.
V. You’ll be required to choose whether you are a new user or you already have an account.
VI. Enter your personal details as required.
VII. Select the Fitbit device you are setting up when prompted.
VIII. Plug the USB dongle that came with your tracker into your computer and start the pairing process.
IX. Follow the instructions displayed on the screen. Confirm that Fitbit Connect has identified the tracker depending on the type of Fitbit you’re using.
X. Click Next and your Fitbit will connect to your online account.
XI. You might be required to enter a greeting with a maximum of 8 characters.
2. Make Sure Fitbit Connect Recognizes Your Device
Sometimes, your Fitbit won’t sync because the wireless dongle has not been recognized by Fitbit Connect. Do the following to rectify this issue:
I. Find out whether the dongle is connected. On a PC. Go system tray where “USB Dongle Connected” should be displayed. On a Mac, check the menu bar for the Fitbit Connect icon. “USB Dongle Connected” should be displayed on the drop-down menu.
II. You can also check whether the dongle is connected on the Fitbit Connect main menu. It the dongle is disconnected, you should make sure that it’s properly connected or insert it into a different USB port or computer.
3. Sync Your Fitbit Tracker By Force
I. Bring the Fitbit tracker close to the plugged in dongle. Make sure the tracker’s battery has charge.
II. Open Fitbit Connect’s main menu and click Sync Now.
III. You might have to sign into your account for the tracker to start syncing.
4. Restart the Fitbit Tracker
If Fitbit won’t sync after trying all the above, you might want to restart it. Try syncing after it has restarted.
5. Reinstall Fitbit Connect
There are times when Fitbit won’t sync because Fitbit Connect has issues. You can download and reinstall Fitbit Connect, then try to sync. The installation process is detailed above.

[SunsetRunner]

To much for someone that's low on tech knowledge! Charge 3 will not stay connected on my apple 8 plus IPhone either. On my computer charge 3 is under Bluetooth and paired.Not sure if anyone can help.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Since when have you experienced this issue? Have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

I have the same old problem Fitbit want pair with my iPhone so I can’t use notifications or syncing all day. The thing with my computer charge 3 is paired with it, but the dashboard belongs to Blaze which I’am not using. Oh and my iPhone is trying to tell me to turn on Bluetooth speaker. Didn’t know I would need to buy another device to have charge 3 to work right. Any suggestions?

Sent from my iPad

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to gather some information from you so we can check this situation further:

1. iPhone model you're using. 
2. OS version running on your phone
3. App version installed on your phone (go to Account > Help to get it)
4. Charge 3 version (go to Account > Charge 3 to get it)
5. Complete list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[SunsetRunner]

Sent from my iPad. Apple iPhone 8 Plus -Version iOS 12.1! Charge3 Version- 2001.44.33! Hope this helps.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply with the information requested. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.