12-04-2018
00:56
- last edited on
12-05-2018
05:53
by
MarcoGFitbit
12-04-2018
00:56
- last edited on
12-05-2018
05:53
by
MarcoGFitbit
I had logged in a Android phone. I have cancelled it. I want to register with my new iPhone. Tried with my email ID and password used earlier. Not accepting .The message is " The email address you provided is already taken by another Fitbit account".
I have to use the same email ID. The application with Android is deleted. iPhone has Apple application for Fitbit. What to do now? Pl advise.
Regards
Ramadas
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
12-04-2018 01:17
12-04-2018 01:17
When you want to use a different phone there's no need to set up a new account or setup your fitbit again. When you open the app on the new phone there will be a choice of setting up a new account or logging in with an existing account. It seems you are trying to set up a new account. Instead, log in using the email and password you used in the fitbit app on your old phone.
12-04-2018 01:17
12-04-2018 01:17
When you want to use a different phone there's no need to set up a new account or setup your fitbit again. When you open the app on the new phone there will be a choice of setting up a new account or logging in with an existing account. It seems you are trying to set up a new account. Instead, log in using the email and password you used in the fitbit app on your old phone.
12-04-2018 03:48
12-04-2018 03:48
Dear SteveH
Tried your brilliant suggestion. My special thanks to you and Fitbit team who were in touch with me for a solution.
Regards
C P Ramadas
12-06-2018 03:50
12-06-2018 03:50
Helo @Ramadas, have a warm welcome to the Fitbit Community. It's nice to see you @SteveH, thanks for all your help.
@Ramadas, thanks for your participation in the Forums and for coming back to let us know @SteveH's instructions were helpful for you, I'm In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!very glad.