12-04-2018
00:56
- last edited on
12-05-2018
05:53
by
MarcoGFitbit
12-04-2018
00:56
- last edited on
12-05-2018
05:53
by
MarcoGFitbit
I had logged in a Android phone. I have cancelled it. I want to register with my new iPhone. Tried with my email ID and password used earlier. Not accepting .The message is " The email address you provided is already taken by another Fitbit account".
I have to use the same email ID. The application with Android is deleted. iPhone has Apple application for Fitbit. What to do now? Pl advise.
Regards
Ramadas
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
When you want to use a different phone there's no need to set up a new account or setup your fitbit again. When you open the app on the new phone there will be a choice of setting up a new account or logging in with an existing account. It seems you are trying to set up a new account. Instead, log in using the email and password you used in the fitbit app on your old phone.
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
When you want to use a different phone there's no need to set up a new account or setup your fitbit again. When you open the app on the new phone there will be a choice of setting up a new account or logging in with an existing account. It seems you are trying to set up a new account. Instead, log in using the email and password you used in the fitbit app on your old phone.
Dear SteveH
Tried your brilliant suggestion. My special thanks to you and Fitbit team who were in touch with me for a solution.
Regards
C P Ramadas
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Helo @Ramadas, have a warm welcome to the Fitbit Community. It's nice to see you @SteveH, thanks for all your help. ![]()
@Ramadas, thanks for your participation in the Forums and for coming back to let us know @SteveH's instructions were helpful for you, I'm In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!very glad.
Best Answer