Fitbit device recording distance incorrectly.

[RaeRae18]

Today my fitbit was calculating each half km as a km so steps were 7.3 but k's 8.8km (approximate) before I synced it I knew I had only walked 4km

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @RaeRae18, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Which tracker are you currently using? Was the exercise auto-detected or did you started it from the device itself? Was it a GPS exercise? This information and a screenshot will be very helpful for us to check this futher. In the meantime, restart your device and monitor it for the next few days. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[RaeRae18]

Thanks have tried resetting Fitbit this morning but had already walked

It wAs the GPS on the Fitbit maps - still doubled my walk km’s This morning

[MarcoGFitbit]

Hello @RaeRae18, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know the issue is related to connected GPS activities. Tell me, by any chance are you tracking your activity with another app at the same time you're tracking it with your Versa? Would it be possible for you to reply with a screenshot of the exercises affected? This will be very helpful for us to check this further and determine what we should do next. Additionally, please walk us through the process you follow when you start a connected GPS activity from your watch; this will be very helpful as well. 

Thanks for your patience and understanding, we'll be waiting for your next reply. 

[RaeRae18]

This is what is happening to the gps when I walk. Still did the same this
morning
--
Raewyn Sellars
0488 388 007

[MarcoGFitbit]

Hello @RaeRae18, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and reported this to us. However, it seems the screenshots you uploaded didn't come through. Please reply to us one more time and use these steps to attach the pictures to your reply. 

Thanks for your patience, we'll be waiting for your next reply. 

[RaeRae18]

Hope this helps  ... was finding it a great help to my exercise but it’s now updating me all over the place

[MarcoGFitbit]

Hello @RaeRae18, I hope you're doing well, thanks for taking the time to reply and thanks for including the screenshots requested. 

At this moment, please note that the distance from your exercises is only a fraction of your overall distance for the day. As you continue walking, the daily distance will also take in consideration the steps you've taken that wasn't added to a specific activity. Nevertheless, I will forward the information you have provided to our team so they can take a better look at this situation, once we have more to share with you, we'll make sure to update this thread accodingly.

Thanks for your patience and understanding, I hope you have a great day.