07-31-2018
16:49
- last edited on
08-01-2018
05:07
by
MarcoGFitbit
07-31-2018
16:49
- last edited on
08-01-2018
05:07
by
MarcoGFitbit
My fit bit won’t sync with my iPhone. I tried reinstalling the fit bit app and it still won’t sync with my phone
Moderator Edit: Clarified Subject.
07-31-2018 23:16
07-31-2018 23:16
I would try restarting your phone and then restarting your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/
08-01-2018 05:11
08-01-2018 05:11
Hello @Jtlegal1948, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help.
@Jtlegal1948, thanks for bringing this to my attention and for letting me know you've already tried to uninstall and reinstall the app on your phone. At this moment, if you have already restarted your Fitbit device and tried the troubleshooting steps provided by @SteveH and your device is still having trouble syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between the Fitbit device and your phone. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.