Fitbit device won't sync with iPhone7

[Gemma10]

Upgraded my phone today and now my Fitbit won’t sync, any help would be great thank you. 

I have a iPhone 7 if that’s any help 

Moderator Edit: Clarified Subject.

[SteveH]

Do you still have your old phone? If so, make sure it doesn't still have a bluetooth connection to the fitbit that may be blocking connection to your new phone.

[MarcoGFitbit]

Hello @Gemma10, thanks for joining the Fitbit Community, it's a pleasure for me to welcome new members! It's always nice to see you @SteveH, thanks for all your help. 

@Gemma10, I appreciate you have brought this to my attention. As @SteveH mentioned, if you have your old phone with you, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, try to sync with your new phone. 

If you're still having trouble syncing or if you don't have your old phone with you, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[zimou13]

i don't understand why people post these videos of how to troubleshoot and fix things.

Moderator Edit: Removed links

[MarcoGFitbit]

Hello @zimou13, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the forums; however, I do not understand if you're having a trouble with the Fitbit app or your tracker. Please reply to me with as many details as you can in case you need further assistance, I'll be happy to continue helping you. 

Happy stepping! 

[SBartlett]

My wonderful husband purchased a Versa to replace my Charge2 so I can use it for swimming.  However, I have had nothing but trouble with it syncing to my iphone 7.  I don't ever remember having this much difficulty with my charge 2.  I have reset my fitbit, I have shut down both versa and my phone, I have deleted it from my phone and reprogrammed in, I have deleted off my bluetooth, I have done just about everything that has been suggested.  The all day sync doesn't want to work.  And I check into my app on my phone yesterday, and this morning my information for what I did yesterday is gone.  I don't understand why this isn't keeping my steps.  The versa is feeling like a big disappointment :(. 

I have been battling the syncing issue since around August.  Sometimes it works and sometimes it doesn't.  But just in the last 2 or 3 weeks it just isn't working at all.  I see my steps now, but by tomorrow morning it will show 0 in the app for today.  I thought all day syncing I didn't need to keep checking into my app and further more what happened to my steps I had listed in there yesterday.

Any help would be greatly appreciated.

Thanks

Susan B

[MarcoGFitbit]

Hello @SBartlett, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far in hopes to resolve this issue on your side. At this moment, my best recommendation is to set up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Remove any other Fitbit device from this list as well. 
3. Restart your phone. 
4. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then plug it in and make sure it's charging.
   
5. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
6. Choose your tracker and follow the onscreen instructions to continue
7. When the app asks you to replace your current tracker, please replace it and continue with the process.
8. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Make sure there are no other Bluetooth devices around when setting it up to make the process easier. 

I hope this can be helpful, give it a try and let me know the outcome.