Fitbit devices not syncing after update.

[ander2tl]

My friend and I haven't been able to sync our fitbits to our phones since the update two days ago - mine is Charge 2, hers is a Alta

help!

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SteveH]

Did you and your friend get things working again?

[MarcoGFitbit]

Hello @ander2tl, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, were the troubleshooting steps provided by @SteveH helpful for you? If you're still having trouble, please reply to us so we can determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you.