help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit distance glitch

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-25-2024 10:44 - edited ‎05-25-2024 10:48

‎05-25-2024 10:44 - edited ‎05-25-2024 10:48

On the main screen, my distance is recorded properly at 3.4 km. When I click on distance, it converts it 3,400 km. Please fix this. Photos attached. 

Edited to add: I’ve already turned off and on the phone, uninstalled and reinstalled the app, glitch is still there. 

IMG_3372.png

 

IMG_3373.png

 

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎05-25-2024 10:53

‎05-25-2024 10:53

Hello @JanetHammond and welcome to the Community.  Fitbit is aware of this problem.  I'm sorry, but a time frame for the fix isn't available.  There's no troubleshooting steps you can take to fix it. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
2 REPLIES 2

‎05-25-2024 10:53

‎05-25-2024 10:53

Hello @JanetHammond and welcome to the Community.  Fitbit is aware of this problem.  I'm sorry, but a time frame for the fix isn't available.  There's no troubleshooting steps you can take to fix it. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-25-2024 15:30

In response to LZeeW

‎05-25-2024 15:30

Thank You for the quick response!
Janet
Best Answer
0 Votes