12-23-2016 08:55
12-23-2016 08:55
I took about 17k steps yesterday, and since I stayed up past midnight my app now thinks I've taken 19k steps today even though I've only taken 2k steps today. I can't reset my count for the day so now my app thinks I'm much more active than I actually am lol. Pic attached - you can see the steps couldn't possibly total 19k yet that is what is listed as the total below the graph and throughout the app
12-26-2016 08:25
12-26-2016 08:25
Hello @rgpeters and welcome!, it's always nice to see new faces around.
This is indeed a very odd situation but it can happen if you were performing an activity or if your tracker was in activity mode when the midnight reset kicked in. In this case I would like to suggest restarting your tracker and monitoring it for the next 24 hours. Unfortunately, these steps can't be removed but in case this situation happens again, my best recommendation would be contacting our Support Team. I'm sure they will be happy to assist you further.
Keep me posted in case you need anything else!