Fitbit helpsite showing in foreign language.

[MichelleCoo]

Went to try to reset my Fitbit because it’s not auto-logging my walks. Didn’t work so I went to help topics to make sure I was doing is right and they are in an Asian language (symbols) that I can’t read. Can’t reset it to English. Last time it was in French. Why does it change when I don’t change it? How can I re-set the auto-logging? Why does it keep not auto-logging? I have a charge HR. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MichelleCoo I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. When it comes to the helpsite showing on a different language than yours, would it be possible for you  to reply to us with a screenshot of what you're able to see? This will be very helpful for us to check this further. 

Now, when it comes to the "auto-logging", could you please elaborate a bit more? Are you referring to SmartTrack? If so, please note that most Fitbit devices automatically recognize and record high-movement activities at least 15 minutes long through the SmartTrack feature. Sync your device to see basic stats about your activity in your exercise history.

Choose which activities your device tracks automatically, or change the amount of time required for the activity to be recorded. For example, you can choose to track certain activities—such as walk, run, or swim—after only 10 minutes of movement:

1. On the Fitbit app dashboard, tap the Exercise tile to open your exercise history.
2. Tap the gear icon.
3. Tap an exercise and adjust the duration or turn off Auto-recognize.

Give these steps a try and let us know the outcome, we'll be waiting to hear from you. 

[MichelleCoo]

I would send you a screen shot of the Asian foreign language, but I didn't take one yesterday and it's now in English. That is what happened when it was in French. 
As for the auto logging, you are correct about what and how it does it. It did auto-log one of my two walks yesterday. I have it set up correctly and to my specs. It has been working. Yesterday it did not recognize my second 30 minute walk. I tried to reset my Fitbit because when it has done this in the past that has helped. It would not reset. I have no idea if it will work today. I guess I'll find out later. 

[MarcoGFitbit]

Hello @MichelleCoo I hope you're doing well, thanks for taking the time to reply with more details about this situation. 

At this moment, if you ever experience this issue with the helpsite again, please take a screenshot and reply to us, it will be very helpful. 

Now, if you're having trouble resetting your Charge HR, please follow these steps. After that, monitor your device and let us know if anything changes. 

Thanks for your patience and understanding, have a great day!