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Fitbit is 2 minutes slow and won't sync

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‎06-23-2021 14:40 - last edited on ‎06-24-2021 14:12 by

‎06-23-2021 14:40 - last edited on ‎06-24-2021 14:12 by

I haven't been able to synch since 06-21. I did notice that my Fitbit's time reads 2 minutes slower than my iPhone which I am assuming is potentially the issue but I don't know how to change the time on my fitbit. Does anyone know how to do this?

 

 

Moderator edit: subject for clarity 

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‎06-24-2021 14:11 - edited ‎06-24-2021 14:30

‎06-24-2021 14:11 - edited ‎06-24-2021 14:30

Welcome to the Fitbit Community, @Petkee.

 

Thanks for the details shared in your post. I understand your concern and would like to advise that time on your device should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Hope this helps! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-24-2021 16:08

In response to LiliyaFitbit

‎06-24-2021 16:08

@LiliyaFitbit hi - what if we have done all of those steps for the past 48 hours and it still isn't working? Can you confirm there is also an iOS issue like there was an Android issue? I am not sure if I should keep cycling through these steps or if a fix is being rolled out for iOS too? 

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