Fitbit is frozen after iOS 13 update!

[Robbit88]

Fitbit stopped syncing the second the update was done. I followed all the steps, didn’t wrk. So I erased the app & downloaded again. Now the Fitbit is locked up & it says, “this app requires the internet permission to be granted”. It won’t let me do a thing. Just frozen like that

[SunsetRunner · Accepted solution]

Hello @Robbit88 

Sorry to see your having trouble accessing that Fitbit App. Have you recently changed your clock face? If so try downloading another clock face. 

😉 please let me know if this resolved your issue

[Robbit88]

Yes I tried that last night. I had to go to another clock face then go back & download the one I purchased then it worked. Thank you

Sent from my iPhone

[SunsetRunner]

You are quite welcome @Robbit88.! I’m happy everything is back in order now and up and running. Could you please mark my suggestion as an Accepted Solution.....it can help other individuals seeking information in the community find answers if they have similar issues. I would appreciate it. Thanks 😃

[Birdiebluepie]

I cannot get my fit bit to give me my steps for the day It has the right date but the wrong steps. This was after the stupid iOS 13 update.  It keeps telling me to sync it to my bluetooth? Why when i try it says unavailable!

[SunsetRunner]

Hello @Birdiebluepie 

Im a bit confused. This thread is about the Fitbit app being frozen. What type of Fitbit do you have? (Alta HR, Versa, Charge 2...etc?)