Fitbit is fully charged, but app says it's dead when I sync it

[SunsetRunner]

I've had my Fitbit charge for just over a year and just lately it saying the the battery is dead even tho it is fully charged. Not sure what the problem is. Hopefully it's not dead. 😞

[DerrickS · Accepted solution]

Hi @SunsetRunner,

The Fitbit App shows your tracker's battery level from the last time you synced your tracker, not the current level of the battery. If you force sync your tracker, the battery level in the app will update to its current level.

Hope this helps and welcome to the Fitbit Community!

[mdassi01]

Any other solutions besides this one, restarting phone, turning off and turning on Bluetooth? 

[SunsetRunner]

Welcome to the Forums @mdassi01! You could also try logging out and back in from the Fitbit app. If the battery level does not change after that, it could be that the tracker is not charging properly so you may try cleaning its contacts:

1. Use a toothpick to dislodge debris.
2. Alternatively, you can clean the contacts with a small amount of rubbing alcohol and a toothbrush. Avoid using any metal or a wire brush against the contacts.
3. If you brush the charging contacts, dry with a cloth or tissue and insert the tracker into the charger. The tracker contacts should be bronze or gold in color.
4. If residue is still present, repeat.

After that you can try restarting your tracker. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

I hope this helps. Let me know the outcome.

[mdassi01]

Thank you. None of that worked. I did put the tracker in the dubrie (donegal) and used a paperclip to push in to reset. That worked. Thank you.  Respectfully,
Marci L Dassinger,

Moderator edit: personal info removed.

[SunsetRunner]

I'm glad to know that issue is already resolved @mdassi01! I encourage you to continue participating in the FItbit Community if further questions arise.

I wish you an excellent weekend.

[kazredhead]

I have the same problem. Have rebooted the phone. Resynced and it still says low battery on the app even though it has been on charge and is showing five lights.....

[SunsetRunner]

Welcome to the Fitbit Forums @kazredhead! Have you tried logging out and back in from the Fitbit app? Always make sure that your Flex is fully charged and charging under these instructions.

Keep me posted.

[jwlpfl]

what is dubri(donogal)?  I have tried everything and dashboard still shows X for battery and will not synce.  Contiues to say "Looking"

[DerrickS]

Hi @jwlpfl,

I'd first recommend making sure that you are using version 2.24.1 of the Fitbit iOS App. Click here to be redirected to the iOS App Store.

Next, I would recommend restarting your tracker, rebooting your iOS device, and then opening the Fitbit App to initiate a sync.

This should cause your tracker to sync, which in turn will update your tracker's battery level in the App.

Hope this helps!

[jwlpfl]

I have done ALL of these things several times. My app is up to date. Next?

Sent from my iPhone

Moderator Edit: Removed personal information.

[DerrickS]

@jwlpfl If you are trying to sync with a second mobile device, I'd recommend the troubleshoots mentioned here.

Also, I'd recommend making sure that your iOS device is connected to the internet, make sure that your iOS device is updated to the latest software version, and then:

1. Force quit the Fitbit iOS App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit iOS App > and then swipe up on the app to force close.
2. Reopen the Fitbit App to initiate a sync.

Let me know how it goes!

[jwlpfl]

From what I read, that is basically closing the app like I always do. That did nothing. Open to more suggestions.
Paula Lamons
Sent from my iPhone

[Mo71]

This does not help. The app will not allow sync due to dead battery. However battery is 80% charged. Syncing is not an option. 

[MarcoGFitbit]

Hello @Mo71, thanks for joining us, it's always great for me to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, which tracker are you currently using? Are you getting an error message when trying to sync? Please note that if your tracker is 80% charged you should be able to sync it. Nevertheless, I would like to suggest you to try to sync it while the tracker is plugged in and charging. If you're still having trouble syncing your Fitbit tracker, please follow these steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Azmom416]

Not true. I’m having the same issue as the poster and force synced my Fitbit (more than once) and the battery in the app is still showing 20% 

[SunsetRunner]

how do I force charge?